Sr. Clinical Support Expert

Sr. Clinical Support Expert

The Sr. Clinical Support Expert is responsible for providing highly specialized support functions dedicated to solving the most complex clinical issues across our solutions. The scope of this job includes demonstrating expert-level knowledge, understanding client needs, and partnering with solution management and support teams to resolve issues.

This position is with our Blood Management Support team. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Utilize strong clinical expertise to help teammates and clients navigate WellSky solutions.
• Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and client resolution.
• Create and maintain clinical training materials for use by teammates and clients.
• Consistently influence strong team and organizational outcomes by maximizing the solution capabilities and client experience with WellSky solutions.
• Serve as a clinical knowledge expert within the solution space through formal mentorship, teammate development, and coaching.
• Regularly provide guidance and collaboration support during investigations of complex, clinical-related technical issues.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• At least 8-12 years relevant work experience

Preferred Qualifications:

• Hands-on experience with Quality Management Systems (QMS) or other quality/compliance platforms in regulated healthcare environments
• Experience using blood center applications, with exposure to WellSky Blood Management solutions strongly preferred

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year