Network Engineer Level II

The Network Engineer Level II is primarily responsible for delivering quality IT services and recommendations to customers pertaining to their company data, workstations, servers and networks. One goal of the position is to ensure the client's success by enabling them to maximize the benefits of their investment in technology and their staff. The second goal is to complete the work promised to the clients in a way that ensures a profit for HTS. The position involves significant interaction with clients and coworkers. Company Overview Heritage Technology Solutions is a full-service network integrator offering complete solutions that include high-quality computer products, printer hardware, software applications, network consultation, design, cabling, and support. Our emphasis is focused on integrating Internet connectivity, mass storage, voice/data communications, document imaging, security solutions and telephone systems with network technology. Incorporated in 1983, our business occupies a 4000 square foot service facility, centrally located to service our Chicago, suburban and Northwest Indiana clients. Just minutes away from major expressways, we can provide the fast response our customers demand and deserve. Essential job functions Employees are held accountable for the following job functions. Performance levels on these functions are assessed in the annual performance appraisal process. Consistently work to provide exceptional customer satisfaction and success for our clients. Keep management informed of any customer satisfaction or relationship concerns. Communicate effectively and at appropriate times with all levels of internal staff and client personnel. Manage the client’s expectations by clearly assessing each service ticket regarding the time required and potential costs involved. Effectively communicate expectations to the clients and reset expectations when appropriate. Manage multiple simultaneous assignments in a very fast past environment. Provide technical consultation and recommendations, including some engineering level consultation, that are beneficial for our clients. Look for and develop methods that drive efficiency in our internal procedures. Commute between customer locations in the Chicago/Northwest Indiana area. Participate in project implementations including the project lead role. Provide hardware and software troubleshooting, administration and installs for PCs, servers and networks. Research hardware and software pricing and provide purchase recommendations to clients. Maximize the use of time to achieve expected billable/utilized time. At the time of service, accurately document all services delivered. Documentation must be appropriate for billing purposes and be complete to allow co-workers to understand previous work completed to resume effort. Identify business issues experienced by our clients and develop technical recommendations to overcome them. Assist sales staff in winning new clients. Actively pursue learning new technology and developing new skills by developing a training plan and consistently making progress toward your training objectives. Develop/document internal processes and procedures. Participate in the development of new service offerings. Keep all service ticket documentation current and accurate. Keep schedule/calendar current with dispatcher. Perform other related responsibilities as determined by management. Education and work experience Have a minimum of 4 years working full time supporting Windows based PCs in a business network environment. Have a minimum of 2 years working full time supporting Windows based servers in a business network environment. Have achieved the MCSA level certification. (Versions must be currently recognized by Microsoft) Have a working knowledge of installing and configuring basic server based software. (Backup Exec, Symantec Endpoint, Powerchute). Have a working knowledge of firewalls, and the ability to configure basic functions, NAT, DMZ etc. Have a working knowledge of routers and switches, have the ability to telnet, SSH or access web based GUI and communicate current settings. Have a working knowledge of IPv4 subnets, masks, gateways, DNS, WINS, VLANs, VPNs. Skilled in using common troubleshooting skills and tools. Have the ability to create: Domain users; administrators; security and distribution groups, assign rights. Have the ability to read and understand GPO’s. Have experience in assembling server hardware, configuring various RAIDs, locate and identify proper part numbers. Physical requirements Position requires the following physical activity: Sitting, standing, walking, typing, lifting and/or carrying up to 50 lbs, crouching, bending, kneeling, reaching, stretching. Work environment will usually be standard office settings. At times, you may be required to enter industrial or home office settings. We would like to thank you for your interest in applying to Heritage Technology Solutions. The job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. *Candidates must be available to work after hours and on weekends in an “on-call emergency basis” #J-18808-Ljbffr Htspc