Field Service Technician II

Job Description

Job Description

The Field Service Technician plays a crucial role in installing, maintaining, and repairing Summa equipment at customer sites across the U.S. and Canada. This independent role involves troubleshooting complex electrical, mechanical, and computer-related issues, providing customer training, and representing Summa America at industry events. The technician works primarily day shifts within a small team structure, managing extensive travel and ensuring exceptional service and support.

 

Responsibilities

• Travel to customer sites to set up and install Summa equipment, ensuring optimal performance
• Diagnose and resolve electrical, mechanical, and computer-related issues affecting Summa cutters
• Perform depot and on-site service including complex repairs and preventative maintenance
• Provide guidance and training to customers on proper equipment use and troubleshooting
• Represent Summa America at trade shows, dealer meetings, and industry events to enhance brand visibility
• Maintain thorough records of service calls, repairs, and maintenance; prepare reports for Service Manager
• Comply with safety standards and handle equipment loads up to 50 lbs
• Accommodate regular travel, including overnight and occasional weekend assignments

 

Required Qualifications

• Associate degree or certification in a relevant technical field preferred
• Strong understanding of electrical, mechanical, and computer systems
• Ability to diagnose and independently resolve complex equipment issues
• Excellent interpersonal and communication skills with the ability to explain technical information to non-technical users
• Willingness and ability to travel extensively (75%+), including overnight and weekend travel
• Ability to lift and carry up to 50 lbs
• Comfort working in varied environments including manufacturing and warehouse settings
• Must reside near a major airport

 

Preferred Qualifications

• 2+ years of experience in field service or equipment maintenance roles

Company Description

Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium. Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability.

Summa offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries. Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way.

At Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success.

And we’re growing fast!

Company Description

Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium. Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability.\n\nSumma offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries. Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way.\n\nAt Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success.\n\nAnd we’re growing fast!