Customer Service Associate

Customer Program AssociateWEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Customer Program Associate in our Chicago, Illinois location. This position is currently hybrid with potential for 50% travel.About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job Summary The Customer Program Associate supports the development and implementation of comprehensive engagement strategies and activities to support the company's natural gas energy efficiency goals. This role will support the residential and business programs and will involve close collaboration with internal and external teams to ensure program success including goals, budget and customer satisfaction. The Customer Program Associate brings a high level of professionalism, exceptional communication skills, and strong organizational abilities, with a proven talent for managing details and driving successful outcomes. Successful candidates will embrace the opportunity to learn on the job, develop expertise in energy efficiency programs, and contribute to meaningful work that supports a clean energy future.Job Responsibilities Support the planning, coordination, and execution of customer energy efficiency programs and related initiatives, including support for multiple program offerings and customer engagement activities Lead the Trade Ally (program partner contractors) development effort, with a focus on strengthening and expanding the network of participating contractors Build, maintain and enhance relationships with customers, trade allies, implementation contractors, and utility stakeholders to ensure successful program delivery and a positive customer experience Conduct field visits, customer site visits, trade ally meetings to gain firsthand insight into program delivery, customer interactions, and operational challenges Support outreach efforts to customers and trade allies to promote program participation and engagement Identify opportunities for program improvements and support implementation efforts Support the development, tracking and reporting of program metrics Lead daily customer experience support for assigned programs and initiatives, including management of customer inquiries and issue resolution Plan and implement customer satisfaction surveys and reports Assists with departmental ad hoc projects as neededMinimum Qualifications Bachelors degree required. Preferred majors: Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related discipline Entry level with some relevant experience preferredPreferred Qualifications Experience in program coordination, project management, customer-facing operations, account management, energy efficiency, utilities, or a related field Strong project management, analysis, decision making and problem-solving skills Knowledge of or interest in learning the utility and energy efficiency industries. Experience supporting program implementation, operations, customer engagement, or project coordination is preferred Excellent interpersonal and communication skills (both written and verbal) Experience working with customers, contractors, vendors, external partners, or other stakeholders in a customer service, program support, project coordination, or business operations capacity Demonstrated ability to build and maintain productive relationships with customers, contractors, trade allies, and internal team members Excellent organizational skills with the ability to prioritize, pay attention to detail and manage multiple tasks Proficient in standard office software (MS PowerPoint, Word, Outlook, Excel, etc.) Ability to analyze information, identify trends and opportunities, and make recommendations to improve program performance and customer experience Demonstrated ability to learn new industries, programs, processes, and technologies quicklyPay Range Minimum : $68,436.68 Pay Range Maximum : $102,655.28 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statementsLocation: Chicago, IL, US, 60601 Company: WEC Energy Group (WEC) Req ID: 6910