Post Closing Coordinator

Post Closing CoordinatorTomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.What You'll Do:Review and verify closed loan packages to ensure that the loans are accurate, complete and compliant and in alignment with industry guidelinesDeliver appropriate post close paperwork to warehouse lending partnersCommunicate with and task Mortgage Loan Officers, Processors, Closers, Settlement Agents and other counterparties to obtain missing information and documentation for the closed loan package prior to investor deliveryResponsible to communicate effectively with Loan Officers, Processors and Closers when tasked to contact the customer in relation to identified suspense itemsSwiftly resolve any suspense items identified by the investorStack and image loan packages to industry and investor standardsMeet shipping expiration deadlines; coordinate with Secondary Marketing if an expiration date cannot be met prior to commitment expiration dateRegister/transfer mortgages in the MERS systemRun UCDsReview and reconcile purchase advice details in Tomo systemsManage a pipeline to get collateral from title to deliver to warehouse banksContribute to continuous improvement of the current post-closing process and help identify patterns and processes that may improve upstream business practicesEnsure files are compliant and regulator review/exam ready before archiving the fileEnsure any initial payments are collected on the loan when a payment is due in advance of investor loan purchase and subsequent servicing transferGenerate Loan Boarding and Transfer reports from LOS and upload to Willow system for "Welcome" and "Goodbye" lettersWhat Makes You a Great Fit:High School diploma or equivalency degree2+ years of related experienceExperience with high volume data entry/validationKnowledge of mortgage banking industry and loan delivery conceptsUnderstanding of investor, agency, state and federal requirements for loan deliveryDemonstrated skill in monitoring and overseeing loan production pipelineDemonstrated experience researching information, problem solving, and making solid business decisionsExperience working in a fast paced and changing environmentExperience reporting, analyzing, interpreting, and critical thinkingExperience of fostering relationships within Tomo and with 3rd PartiesStrong attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to deadlineAbility to work from our NYC officeWhat's in It for You?Career growth: Multiple paths within Tomo, including elite operational rolesCompetitive compensation and benefitsEquity ownership: All teammates receive stock optionsCoaching and mentorship: Build a foundation for a career in operationsLocationThis role will be based in our NYC office on a hybrid schedule: Mon-Wed on-site, and Thurs/Fri remote optional.Employee BenefitsEquity Ownership: All teammates receive stock options—we win togetherComprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% coveredWork-life balance and a generous paid time off policyIn order to support teammates who become parents, Tomo Mortgage provides paid parental leave401(k) retirement plan