988 Call Center Attendant

Job Description

Job Description

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.

This is non-exempt, full-time position reporting to the Suicide Prevention Services Coordinator. Work week availability is required 7-days, Sunday through Saturday. This means you can be scheduled to work any day of the week, including weekends. Shifts will be completed on site . Must successfully complete required training.

• 1st Shift: 7:00 a.m.-3:00 p.m.
• 2nd Shift: 3:00 p.m.-11:00 p.m.
• 3rd Shift: 11:00 p.m.-7:00 a.m.

Rate of pay is $22.00 hourly. Training is required and provided.

Key Functions

• Provide coverage for 988 directed calls to our Suicide Prevention hotline during shift hours weekly (40 hours); will include weekend hours either on a rotational basis or permanently scheduled, if preferred.
• May including initiating and responding to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma-informed crisis stabilization techniques.
• May actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
• Report issues requiring resolution through electronic means, as necessary.

Requirements

• Associate's degree required, Bachelor's degree preferred
• Steady consistency to report timely and fulfill duties
• Willingness to successfully complete paid Suicide Prevention training program requirements for preparedness
• Ability to demonstrate and maintain poise
• Computer experience, including MS Office products and email

Perks

• Electronic Onboarding
• Team-Oriented Environment
• Excellent Health, Dental and Vision Care Coverage Options
• Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
• Supplemental Life Purchase Options
• Ancillary Benefits to Include Long-Term Care and Whole Life Options
• 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
• Generous Paid Vacation, Holidays, Sick and Personal Days
• Mileage Reimbursement at the Federal rate
• Free Parking
• North Central is a Federal Student Loan Forgiveness Participant
• Referral Bonuses
• CARF Nationally Accredited Establishment
• Serving Franklin County for over 50 years
• Acknowledged Among Top Non-Profit Organizations

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

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Company Description

Working at North Central Mental Health Services means being part of a mission-driven, community-based organization that has supported individuals and families for over 50 years. As a non-profit provider, it delivers evidence-based, trauma-informed care to diverse populations, including those facing complex mental health and substance use and recovery challenges.

Employees have the opportunity to make a direct impact, whether through outpatient care, crisis intervention, or supporting the state's largest 24/7 988 Suicide & Crisis Lifeline operations.

North Central emphasizes recovery, collaboration, and professional growth within a compassionate, team-oriented environment. If you’re driven by purpose and want to help strengthen your community, North Central offers meaningful, hands-on work that truly changes lives.

Company Description

Working at North Central Mental Health Services means being part of a mission-driven, community-based organization that has supported individuals and families for over 50 years. As a non-profit provider, it delivers evidence-based, trauma-informed care to diverse populations, including those facing complex mental health and substance use and recovery challenges.\r\n\r\nEmployees have the opportunity to make a direct impact, whether through outpatient care, crisis intervention, or supporting the state's largest 24/7 988 Suicide & Crisis Lifeline operations.\r\n\r\nNorth Central emphasizes recovery, collaboration, and professional growth within a compassionate, team-oriented environment. If you’re driven by purpose and want to help strengthen your community, North Central offers meaningful, hands-on work that truly changes lives.