Operations Manager

Job Description

Job Description

The L&R Group continues to grow as a trusted partner in delivering responsible environmental solutions, while staying true to the principles that have shaped our reputation for reliability, service, and integrity. We are committed to doing what’s right—for our clients, our communities, and our people.

We specialize in comprehensive environmental services, including transport, vac truck and tanker operations, bulk liquid hauling, wastewater and PCS soil recycling, environmental site assessments, product destruction, confined space rescue and training, spill containment and cleanup, hazardous and non‑hazardous waste packaging and disposal, and 24/7 emergency response. Through safe, sustainable, and innovative solutions, we help organizations manage risk, maintain compliance, and protect the environment. Safety and operational excellence anchor every service we deliver, and our team of skilled professionals takes pride in doing the job right every time.

At The L&R Group, every employee plays a meaningful role in our mission. We foster a culture where people are respected, supported, and empowered to grow. Our work environment encourages continuous learning and professional development, ensuring team members have the tools and opportunities to build long‑term, fulfilling careers.

We offer competitive compensation, industry‑focused training, and benefits designed to support the well‑being of our employees and their families. Whether in the field, in our facilities, or on the road, our team members are valued for their contribution and dedication.

Inclusion, teamwork, and accountability are foundational to how we operate. As we continue to expand our capabilities and service reach, we remain committed to providing exceptional experiences for our customers and creating a workplace where people feel safe, supported, and proud to be part of The L&R Group.

Position Overview

The Operations Manager (OM) reports directly to the General Manager and is responsible for supporting the overall performance at their assigned branch or office location to ensure operations are conducted in a safe, compliant, and efficient manner consistent with GrayMar’s established objectives, policies and procedures. Provides support with personnel, sales growth, customer satisfaction, budget requirements, and other related duties as assigned to ensure operational efficiency.

Key Responsibilities

• Provide leadership and direction to the Field Office’s teams and model GrayMar values.
• Ensure each employee is prepared and educated in safe work practices.
• Develop, coach, train, and promote employees. Provide ongoing feedback and motivation, including performance goals.
• Identify, strategize and execute new and existing customer opportunities to support branch revenue.
• Manage projects with work scope in environmental remediation, industrial services, emergency response and hazardous materials transportation and disposal.
• Assist with coordination of employees, resources, dispatch, schedule, and management of multiple current projects, new projects, and emergency responses at any given time across the GrayMar system.
• Develop scope of work, cost estimates, quotes, proposals, project health and safety analysis, while facilitating cross-functional communication with internal/external customers and vendors.
• Lead day-to-day activities of assigned projects including customer communication, quality control, project schedule, project work plan, cost tracking, and possible changes in scope of work.
• Support, develop, and maintain a safety centric work environment culture, preform field safety audits and ensure all employee training is conducted and current.
• Complete and or support required project documentation and employee timesheets with accuracy, and in required timeframes.
• Assist General Manager with managing employee timecards daily and ensure payroll is submitted accurately and on time.
• Support waste management responsibilities including but not limited to profile requests and submissions, manifesting, placarding, labeling, recordkeeping, 10-day logs, waste inspections, branch Non-Haz/VSQG bulking, consolidation, re-packaging, drum in/drum out waste programs, scheduling, and as-needed use of waste management software.
• Manage and assist with all operational efficiencies, branch vehicle and fleet equipment, branch inventory as well as develop and implement Best Practice Guidance documents.
• Assist General Manager with financials including invoice reconciliation, project profit and loss analysis accounts payable, accounts receivable, cost savings initiatives, operating expenses, and data collection for accurate financial reports to achieve annual budget targets and goals.
• Support General Manager with supervision; lead, motivate, and support a large team of Project Managers, Supervisors, Drivers and Technicians within a time-sensitive, demanding, diverse environment to drive employee retention and ensure adequate staffing for the branch.
• Work with Human Resources department on career development plans for direct reports, problem resolution, corrective actions, leadership training, and overall employee engagement and communication.
• Ensure companywide compliance with all federal, state, and local regulations.
• Support and perform general maintenance, repairs and inventory tasks, as needed. 
• Respond to emergencies as needed, 24/7, including holidays, nights and weekends.
• Travel for emergency responses and scheduled work.
• Perform other related duties as assigned.

Education and Experience Required

• A.S./A.A. degree or equivalent training and certifications in HAZWOPER/Environmental industry.
• 8+ years of HAZWOPER/Environmental supervisor and project management experience; or 5+ years of HAZWOPER/Environmental experience with 3+ years of supervisor and project management experience in a comparable industry.
• 10 + years driving experience with a current and clean driving record.
• Thorough understanding of OSHA, DOT, and RCRA regulations.

Desired Qualifications

• Strong work ethic with a safety-first mindset.
• Ability to work independently or part of a team while managing multiple tasks and deadlines.
• Thorough understanding of OSHA, DOT, and RCRA regulations.
• Comprehensive knowledge in HAZWOPER and Environmental industry, specific to environmental remediation, industrial services, emergency response and hazardous materials transportation and disposal.
• Excellent leadership and problem-solving skills.
• Excellent written and verbal skills to effectively communicate with team members and on-site customer personnel.
• Ability to oversee assigned projects and delegate responsibilities to complete job in a safe, compliant, and efficient manner.
• Thorough attention to detail and excellent time management and organizational skills.

Benefits

• Comprehensive health benefits coverage after 60 days of full-time employment.
• 401(k) with discretionary company match.
• Company paid STD, LTD, and life insurance.
• Company paid time off and holidays.
• Career path programs and ongoing company-paid training.
• Family culture with positive and safe work environments.

Disclaimer: This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of The L&R Group, LLC.

The L&R Group, LLC is an Equal Opportunity Employer. Employment opportunities at L&R Group are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristics protected by law.