Bank Teller

Regular Full Time Clerical Chicago Uptown, Chicago, IL, US Salary Range: $16.69 To $25.03 Hourly Bank Teller The Member Specialist (Bank Teller) is primarily responsible for meeting or exceeding members’ expectations by acting as the members’ most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. The role includes advising members on appropriate products and services and making necessary referrals. All duties are performed with accuracy and in compliance with federal and state laws, rules and regulations, and GLCU’s policies and procedures. Responsibilities Provides high quality member service and retention activities by accurately performing transactions such as deposits, withdrawals, payments, transfers, money orders, and cashier’s checks. Provides appropriate advice, counseling, and solutions to member inquiries and problems. Works with other Credit Union personnel to proactively meet member needs in a responsive, efficient manner across department lines. Supports a sales and services driven culture. Complies with federal and state regulations and internal controls while maintaining secure inventory control of negotiable instruments and cash. Ensures the safety and security of the branch by following all policies and procedures. Opens and prepares the department for daily operations. Processes night depository, express drop, and mail transactions as required. Performs departmental audits and audits of teller work as required. Verifies members’ signatures, account ownership, and identification. Closes, balances, and secures branch; balances coin machine and prepares coin shipments. Maintains vault combinations. Meets and exceeds personal performance goals and contributes to branch and Credit Union goals. Consults with members or prospects to identify needs and offers appropriate products/services. Builds relationships with members by managing a book of business through outbound calls, member resolution calls, and sales leads calls. Responsible for opening and maintaining membership accounts in accordance with policies and procedures. Provides and assists with Call Center support as needed. Provides assistance to other departments and branches as required. Participates in credit union promotions and community events. Maintains compliance with all applicable federal, state, and local rules and regulations. Performs all other duties as assigned. Requirements High school diploma, GED, or equivalent. Demonstrated excellent customer service and communication skills. Bilingual Spanish speaking, preferred. A passion for helping and supporting others. Cash handling experience in a financial institution or retail establishment. High degree of accuracy and attention to detail. Proficiency with computer applications and systems, including Microsoft Word, Excel, and Outlook. Benefits Competitive total compensation package. Health & Wellness: comprehensive medical, dental, and vision insurance; wellness program access; health membership reimbursement; company-paid short and long-term disability. Employee Banking Benefits: 24/7 digital banking; access to a network of more than 30,000 ATMs; 18 branches. Company-paid life insurance. Generous paid time off and paid holidays. Retirement Savings Plan 401(k) with employer matching contributions. Professional Development: training programs, mentorship, tuition reimbursement. Employee Recognition Programs. Diverse and Inclusive Culture. Community Engagement opportunities. Work Schedule Monday 9am-5pm, Tuesday-Thursday 10am-5pm, Friday 9am-5pm, Saturday 9am-1pm Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sex #J-18808-Ljbffr