Mentor

Penmen Tour Guide Position

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

The SNHU Admissions Office is seeking strong student leaders for the Penmen Tour Guide position. This position plays a crucial role in representing the university to prospective students, their families, and other visitors. This position involves providing engaging and informative tours of the campus, sharing personal experiences, and answering questions to help visitors gain a comprehensive understanding of the university's offerings, culture, and environment.

Key Responsibilities:

Conduct Campus Tours:

• Lead groups of prospective students, families, and other visitors on tours of the campus.
• Provide detailed and accurate information about campus facilities, academic programs, student services, and campus life.
• Tailor tours to the interests and needs of different groups.

Engage and Inform Visitors:

• Share personal experiences and insights about being a student at SNHU
• Answer questions from visitors in a knowledgeable and friendly manner.
• Highlight unique aspects and strengths of SNHU

Represent the University

• Serve as an ambassador for SNHU, embodying its values and mission.
• Maintain a professional and approachable demeanor at all times.
• Promote a positive image of SNHU to all visitors.

Assist with Events:

• Assist Admission Counselors in prepping and working special events such as Open Houses, Accepted Student Days, and more.

Stay Informed:

• Keep up-to-date with the latest information about university programs, policies, and events.
• Participate in training sessions and meetings to enhance tour guiding skills and knowledge.

Administrative Duties:

• Assist with administrative tasks related to office projects and event preparation.

Qualifications:

• Current Student Status: Must be a current undergraduate or graduate student at the university.
• Communication Skills: Excellent verbal communication and public speaking skills.
• Interpersonal Skills: Friendly, approachable, and able to interact effectively with diverse groups of people.
• Knowledge: Familiarity with the university's campus, programs, services, and student life.
• Reliability: Punctual, dependable, and able to manage time effectively.
• Flexibility: Willingness to work flexible hours, including some weekends and evenings.
• Enthusiasm: Passionate about the university and eager to share that enthusiasm with others.

Preferred Qualifications:

• Students with Federal Work Study are preferred.
• Prior experience in a customer service or public-facing role.
• Involvement in campus activities, organizations, or leadership roles.

Work Environment:

• This position involves significant walking and outdoor activity in various weather conditions.
• Tours may require standing and speaking for extended periods.
• Average weekly hours range from 5-12 hours / week

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.