Retail Store Manager

Atlético Dallas | USL Championship Maximum 35 Hours Per Week Position Summary Atlético Dallas is seeking an experienced, organized, and service-driven Retail Store Manager to oversee all retail operations for the club. This role will manage day-to-day team store activities, drive merchandise sales, deliver an exceptional fan experience, and ensure efficient execution of both in-person and online retail operations. The ideal candidate is passionate about soccer, retail management, and building a strong supporter-focused environment that reflects the Atlético Dallas brand. This position has a maximum schedule of 35 hours per week, including evenings, weekends, and matchdays as needed. Key Responsibilities Retail Operations Manage all daily operations of the Atlético Dallas team store and retail locations on matchdays and special events Maintain high standards of visual merchandising, cleanliness, organization, and customer service Oversee inventory management, stock replenishment, and merchandise receiving procedures Monitor retail performance metrics and implement strategies to maximize sales and profitability Coordinate staffing schedules and supervise part-time retail staff and game-day employees E-Commerce & Fulfillment Responsible for online order fulfillment, including processing, packing, shipping, and tracking customer orders Ensure timely and accurate delivery of all e-commerce purchases Manage customer service inquiries related to online orders, exchanges, and returns Maintain inventory accuracy across retail and e-commerce platforms Inventory & Logistics Responsible for inventory transfers across event and retail locations Track and reconcile merchandise movement between stadium, retail, storage, and pop-up locations Monitor product performance and recommend reorder strategies based on sales trends Matchday & Event Responsibilities Lead retail operations during home matches and club events Set up and manage temporary retail kiosks or pop-up locations as needed Ensure efficient point-of-sale operations and cash handling procedures Deliver a first-class fan shopping experience on game days Qualifications Bachelor’s degree preferred or equivalent retail management experience 2–5 years of retail management experience, preferably in sports, entertainment, or apparel industries Experience with e-commerce platforms and online order fulfillment operations Strong leadership, communication, and organizational skills Ability to work flexible hours, including nights, weekends, holidays, and matchdays Proficiency with POS systems, inventory management software, and Microsoft Office/Google Workspace Passion for soccer and fan engagement strongly preferred Must be able to pass a background check and have a valid driver's license with no more than 2 moving violations in the last 12 months Capable and comfortable driving cargo van style vehicles Preferred Skills Experience managing sports merchandise or team store operations Knowledge of Shopify or similar e-commerce platforms Ability to analyze sales data and inventory trends Strong attention to detail and ability to multitask in a fast-paced environment Bilingual (English/Spanish) a huge plus Work Authorization Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Atletico Dallas is unable to provide visa sponsorship for this position. About Atletico Dallas Atlético Dallas is a professional soccer club competing in the USL Championship and dedicated to building a world-class soccer culture in North Texas. The club is committed to excellence on and off the field while creating unforgettable experiences for supporters, partners, and the community. This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed. USL Dallas, LLC dba Atlético Dallas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #J-18808-Ljbffr Atlético Dallas