Multi-Line Claim Representative Trainee (RECENT GRADS)

MSIG USA continues to grow!


Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world's top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business's unique risks.

Launch Your Career: Multi-Line Claims Trainee Program

Locations: Cincinnati, OH AND Atlanta, GA
Program Start Date: August 3, 2026
Training Requirement: Participants must attend a 4-week in-person training program in Cincinnati, OH beginning August 10, 2026

Build Your Future in Claims

Looking to kick-start a career where you make a real impact every day? Our Multi-Line Claims Trainee Program is your opportunity to gain hands-on experience, learn from industry experts, and build a strong foundation in the world of insurance claims.

This program is designed to develop high-potential talent into future claims professionals through immersive training, mentorship, and real-world exposure across multiple lines of business.

What You'll Experience

As a Claims Trainee, you won't just learn-you'll do.

• Gain exposure to property, auto, workers' compensation, liability, and specialty claims
• Work alongside experienced professionals to investigate claims and uncover key facts
• Participate in field investigations and real-time claim scenarios
• Learn how to analyze coverage, evaluate liability, and support fair claim resolutions
• Build confidence navigating conversations with customers, agents, attorneys, and vendors
• Partner with cross-functional teams including Underwriting, Loss Engineering, and SIU

A Structured Path to Success

We invest in your development from day one:

• In-person training kickoff:
  A 4-week immersive training program in Cincinnati (beginning August 10, 2026)
• Ongoing mentorship and coaching from seasoned leaders
• Clear progression with increasing responsibility as you grow
• Company-sponsored enrollment in the Associate in Claims (AIC) designation program, with completion expected within 12 months

What You'll Do

• Conduct claim investigations by reviewing policies, gathering information, and documenting findings
• Support claim resolution decisions with a focus on accuracy, fairness, and compliance
• Maintain detailed, organized claim files in accordance with regulatory standards
• Deliver a high level of customer care during critical moments for policyholders
• Manage multiple priorities and develop strong organizational discipline

What You Bring

We're looking for individuals who are motivated, curious, and ready to learn:

• Strong communication and interpersonal skills
• Ability to build relationships across teams and with external partners
• Solid analytical mindset and problem-solving ability
• Strong organizational skills with the ability to manage competing priorities
• Comfort working in a fast-paced, team-oriented environment
• A proactive, self-starter attitude with a passion for learning

Why Join Us

• Launch a long-term career path in a stable, growing industry
• Gain exposure to multiple areas of the business early in your career
• Learn from leaders who are invested in your success
• Work in a collaborative environment where your contributions matter

Important Program Details

• Positions are based in Cincinnati, OH AND Atlanta, GA
• Travel to Cincinnati is required for the initial 4-week training program
• Candidates should be available to start on August 3, 2026

Your Career Starts Here

If you're ready to build a career where you can grow, learn, and make an impact-this program is your starting point.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!


It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.