NYC - Guest Experience Associate

NYC - Guest Experience Associate 233 5th Ave, New York City, New York, NY, US 30+ days ago Requisition ID: 1050 JOB DESCRIPTION Title: Guest Experience Associate Department: Operations Attractions Reports to: Guest Experience Supervisor Location: New York, NY Hours: Part time ( Pay Type: Hourly Pay Rate: $18.00 / hour FLSA Status: Non-Exempt (eligible for overtime) Role Summary The Guest Experience Team operates the amusements and attractions, assists with crowd management and provides enthusiastic customer service across the entire museum. Teamwork is a staple throughout our entire operation. Guest Experience (GE) Associates work closely with other departments’ staff to create an unforgettable experience for all museum visitors. GE Associates are managed by a team of Supervisors – all reporting to the Location Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills. Primary Job Responsibilities Provide exceptional customer service throughout the museum, especially with visitors in the SuperFunLand amusements and attractions. Serve as the first point of contact for visitors and customers, meeting and exceeding guest expectations and service targets within given authority. Assist staff and visitors with sales of tickets and gift shop merchandise. Greet and assist all museum guests; handle questions, sales, service, and payments for a variety of attractions and products in accordance with established Museum policies and procedures. Use initiative and enthusiasm to create exceptional guest experiences. Build sales using various techniques such as add‑ons, substitutions, and active listening. Maintain appearance and functionality of assigned areas: galleries, back‑of‑house facilities, store merchandise, collateral materials, guest queues, ticketing areas, and related spaces. Be knowledgeable about the museum, its history, programs, and special events and communicate this information to guests. Facilitate internal communication as needed with critical support departments: Operations, HR, Administration, etc. Maintain the ability to work nights and weekends and extended schedules during peak periods; provide availability updates and changes when necessary. Able to move from place to place, standing and/or walking for extended periods, and lift and carry up to 30 pounds short distances. Perform additional duties as required. Employee Qualifications Passionate about providing an exemplary experience for guests. Exuberant, outgoing personality and eager to engage guests with a smile. Excellent communication skills and ability to speak and connect with people of all kinds. Dependable and friendly; enjoys working with a team. Thrives in a fast‑paced, dynamic environment. Ability to work nights, weekends, and some holidays. Relevant background in Theater, Entertainment, Events, Hospitality, Customer Service, or Nightlife. Multilingual is a plus. Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor. True self‑starter able to execute assignments independently. Strong work ethic and ability to work effectively as part of a team. High level of integrity and dependability with a strong sense of urgency and results‑orientation. Physical Demands / Work Environment The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus. The work environment is an indoor, climate‑controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment. #J-18808-Ljbffr