Senior Facilities Manager

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transform Facilities at JLL with your leadership experience as a Senior Facilities Manager on a technology client account.

Location: Yorktown Heights, NY 10598
Work Schedule: Onsite, M-F 7:00 AM - 4:00 PM

Reports to: Regional Operations Manager

What this job involves:

As a Senior Facilities Manager at JLL, you'll take ownership of comprehensive facilities operations for a complex portfolio of commercial properties, ensuring exceptional service delivery that directly impacts our clients' business success. In this strategic leadership role, you'll orchestrate day-to-day building operations while developing long-term facilities strategies that align with client objectives and industry best practices.

This is a mission-critical position supporting 24/7 operations where uptime and reliability are paramount. You'll lead a team of facilities professionals, manage vendor relationships, and serve as the primary point of contact for all facilities-related matters. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and your expertise will be instrumental in creating environments where businesses and people can thrive.

This position requires a dynamic leader who can balance operational excellence with strategic planning, financial acumen with people management, and technical expertise with exceptional client service. You'll be empowered to implement innovative solutions that enhance building performance, optimize costs, and deliver measurable value to stakeholders while maintaining the heightened operational standards required for research and development or data center environments.

What your day-to-day will look like:

• Oversee all aspects of facilities operations including soft services, janitorial, snow removal, landscaping, HVAC, electrical, plumbing, life safety systems, and building automation to ensure optimal performance and regulatory compliance
• Manage critical infrastructure including redundant power systems (UPS, generators, automatic transfer switches), precision cooling systems, humidity control, fire suppression systems, and environmental monitoring systems
• Lead, mentor, and develop a team of facilities professionals, fostering a culture of accountability, continuous improvement, and service excellence
• Develop and manage annual operating budgets, capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality
• Serve as the primary client liaison, building strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving
• Coordinate and oversee preventive maintenance programs, vendor contracts, and service agreements to maximize asset lifecycle and minimize downtime
• Implement and maintain rigorous planned maintenance schedules for critical systems with documented procedures, change management protocols, and minimal disruption to operations
• Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines
• Conduct regular property inspections, risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively
• Perform critical infrastructure assessments, single points of failure analysis, and redundancy validation to ensure operational resilience
• Lead special projects including renovations, system upgrades, and sustainability initiatives from conception through completion
• Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• Minimum of 7 years of progressive facilities management experience, with at least 3 years in a leadership role managing complex commercial properties
• Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems
• Experience with specialized systems such as laboratory HVAC (100% outside air, variable volume fume hoods, differential pressure control), cleanroom environments, chemical storage and handling, gas detection systems, or high-density computing infrastructure
• Proven track record of managing multi-million dollar budgets and delivering measurable cost savings while maintaining service excellence
• Experience managing Class A office buildings, corporate headquarters, corporate campuses, or multi-site portfolios exceeding 500,000 square feet
• Strong leadership and people management skills with experience hiring, training, developing, and retaining high-performing teams
• Demonstrated ability to lead technical teams in high-pressure, time-sensitive situations and manage incident response with clear escalation protocols
• Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels
• Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance
• Proficiency with computerized maintenance management systems (CMMS), MS Office Suite, and facilities management software platforms
• Demonstrated experience managing vendor relationships for specialized equipment including UPS maintenance, generator servicing, precision cooling, fire suppression testing, and critical infrastructure contractors

Preferred qualifications:

• Advanced degree (MBA, Master's in Facilities Management, or Engineering) or relevant professional certifications such as CFM, FMP, LEED AP, or PE
• Minimum of 2-5 years of hands-on experience managing mission-critical 24/7 facilities such as data centers, research and development laboratories, life sciences facilities, cleanrooms, or other environments requiring continuous uptime
• Background in sustainability initiatives, energy management programs, and green building operations with demonstrated results
• Experience implementing innovative technologies such as IoT sensors, smart building platforms, or predictive maintenance solutions
• Previous experience working in a corporate real estate services or third-party facilities management environment
• Strong analytical skills with experience in data-driven decision making, performance metrics development, and continuous improvement methodologies
• Experience with root cause analysis methodologies, incident management frameworks (ITIL), and continuous improvement programs (Six Sigma, Lean) applied to critical facilities operations
• Experience managing facilities supporting regulated industries including pharmaceutical manufacturing, biotechnology research, semiconductor fabrication, or financial services trading floors

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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