Senior Product Manager - Services (Minneapolis, MN)

Job Description

Job Description

Description

We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!

SmartThings Culture & Ways of Working

SmartThings’ dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles. Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values,celebrates, and honors the unique perspectives and experiences of every individual. Embracing inclusive practices, we strive to cultivate a work environment where everyone thrives. 

At SmartThings, we’re creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts. It’s a place where we can harness the power of teamwork and also delve into focused solo work from the comfort of home a couple of days a week. Joining our team means being based in the vibrant Minneapolis/St. Paul area and working with us at our Minneapolis office three days a week, adding your unique touch to our collective journey. 

About The Team

SmartThings is seeking a Senior Product Manager to join the Services team, which is responsible for bringing a variety of innovative B2C,B2B, and B2B2C IoT-enabled services to a wide range of new markets (including Vacation Rentals, Senior Care, Energy, Security/Monitoring and Smart Apartment) as well as strategic go-to-market partnerships. This is an important and strategic role within the company that requires not only product thinking but also the business acumen to deliver the maximum value for SmartThings in multiple different new verticals. The roadmap and go-to-market strategy you define and lead us to execute will be fundamental to providing a world-class user experience in the U.S. market.

About The Role
In this role, you will have a wide range of responsibilities but also an incredible opportunity to shape the next phase of our services offering (both B2B and B2B2C). As a Senior Product Manager, you’ll work closely with engineering to drive the product development lifecycle for various user-facing products. But you will also work very closely with business development, engaging directly with our multifamily partners and clients to create value for our mutual users, based on current gaps and customer needs. Key areas that you will own include defining roadmaps to bring new products and services to market, defining the pricing strategy for those products and defining the B2B platform requirements for multiple new verticals (e.g. Senior Care and Vacation Rentals).

You should have a product management track record and the technical chops to work closely with engineering, but also the business mindset to identify and create new monetization opportunities in collaboration with business development. You are data driven and get into the details, performing market analyses, usability studies, and examining usage patterns to evolve existing services and propose new features.  You should also have knowledge of the Smart Home space, including familiarity with IoT device manufacturers and smart home ecosystems, which informs what features you will build.
Key Responsibilities

Responsibilities:

• Own and lead the product strategy, design and roadmap for multiple SmartThings Services.
• Work with Business Development to do market-sizing, identify strategic/channel partners and create a go-to-market strategy for new services. 
• Understand the market needs, and bridge business and technical considerations that result in innovative and compelling solutions for customers.
• Engage directly with strategic partners to define collective use cases and objectives for the partnership, as well as set timelines for bringing integrations to market.
• Coordinate and sync product initiatives across different internal teams, executive stakeholders, and business units, by establishing shared vision and getting buy-in.
• Go deep to develop strong insights into customer needs and behaviors, as well as understand the competitive landscape, to inform product direction.
• Define product priorities and collaborate with engineers to overcome roadblocks and evaluate trade-offs when appropriate.
• Monitor and measure success metrics after launch by incorporating feedback into the product development process.
• Communicate product plans, benefits, and results to all audiences in formal presentations at the team and organization level. 

Skills Knowledge and Expertise

Inclusive Hiring Practices

If your skills and experience are close to what we’re looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we’re passionate about adding new perspectives to the conversation at SmartThings. Even if you aren’t certain you meet every requirement, we encourage you to apply! 

What You Bring On Day One (Required Qualifications) 

• 5+ or more years of product management or product marketing experience
• Experience driving strategic product direction, with an emphasis on day-to-day execution
• Strong intuition for product interaction design and user experience
• Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
• Technically proficient. You are capable of wading into the details but can also drive a 100k foot view to work closely with both technical and non-technical team members.
• Comfortable leading discussions with engineering around technology decisions and strategy related to a product.
• Experience working with stakeholders and cross-functional teams including engineering and design.
• Experience collaborating on product strategy, maintaining roadmaps, articulating requirements and managing product tradeoffs.
• Experience operating independently while proactively identifying roadblocks and engaging leaders for assistance.
• Strong intuition for product interaction, design, and user experience
• Strong critical thinking and analytical/quantitative skills
• Strong sense of ownership, bias for action, urgency and drive
• Strong verbal and written communication skills. Able to concisely communicate with and influence stakeholders, engineers, partner teams, and executives.
• A strong desire and ability to add to our culture of diversity, equity, inclusion, and belonging.
• Strong interests in the Internet of Things, Home Automation and Smart Home products
• Completed Bachelor’s degree

Desired Skills

• General manager/owner mentality, entrepreneurial drive and an ability to influence without authority
• Past work experience in partner-facing roles
• Ability to identify and solve ambiguous problems
• Experience with monetization of product offerings 
• Experience owning a P+L
• Prior international work experience

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave). 
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Minneapolis is expected to be between $119,744 and $179,616