Customer Account Rep

Customer Account Representative

The Customer Account Representative works to resolve customer issues. This position partners with OECO's customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensure compliance with Parker's guidelines, policies, and procedures.

Responsibilities:

• Provides excellent customer service through communication, problem resolution and quick turn-around.
• Resolves complex customer issues and maintains knowledge of account information.
• Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures.
• Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations.
• Utilizes appropriate internal systems to organize customer information.
• Develops improvement plans in response to customer surveys and industry trends.
• Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures.
• Other responsibilities as assigned.
• Consistent exercise of independent judgment and discretion
• Position requires presence in the office and with regular, consistent and punctual attendance. May need to work nights and weekends, variable schedule(s), and additional hours as necessary.

Qualifications:

• Ability to provide expertise in resolving complex customer issues
• SAP experience preferred or other comparable ERP experience
• Thorough understanding of standard customer account concepts, practices and procedures
• Strong attention to detail, highly organized and ability to multitask
• Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks
• Able to problem solve issues of a more complex nature, using special knowledge to analyse information and standard practices to make judgments
• Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion
• Proficient with Microsoft Applications and database management tools
• Salesforce experience is preferred

Education & Experience:

A Secondary Certificate/High School Diploma is required. Post-Secondary degree is a plus.

2-4 years of relevant experience, aerospace industry experience is a plus.

We offer a comprehensive and competitive total compensation package.

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission