Program Compliance & Case Support Specialist

ET Program + Compliance Coordinator

Program + Grant Compliance Support The ET Program + Compliance Coordinator is a frontline staff position responsible for the holistic success of Production Assistants (PAs) and the operational integrity of the Employment Training (ET) program. This role serves a dual function: providing direct, people-centered case management and supportive services to PAs and program graduates, while bearing primary responsibility for program reporting, data quality, grant compliance, and cross-functional program support. This position works in close partnership with the Director of Employment Training and the broader ET team.

Responsibilities

Case Management + Supportive Services (30%)

• Provides holistic case management support to current Production Assistants and program graduates, including regular 1:1 meetings to identify barriers and advance participant-driven goals

• Identifies and facilitates ancillary referrals for health, education, counseling, housing, and other wrap-around services

• Develops and maintains community referral partnerships; collaborates with the Director of ET on organizational partnerships and memoranda of understanding

• Supports pre-employment readiness and post-placement retention counseling in partnership with the ET Manager

• Serves as lead for case noting across ET staff; provides guidance and quality review of case documentation by colleagues, including those without formal social work backgrounds

• Participates in weekly ET case management meetings with the team and site managers

• Provides mentorship and peer support to program Graduate mentors

• Assists with graduate re-engagement, outreach, Graduate Advisory Council coordination, and graduate events as needed

Program Reporting, Data + Grant Compliance (70%)

• Leads data collection, entry, maintenance, and quality assurance for all ET program metrics; ensures data is clean, complete, and analysis-ready at all times

• Authors program reports, case studies, and participant assessments for internal leadership, funders, and government contracts

• Supports grant compliance activities, including tracking deliverables, documenting program fidelity, and coordinating timely submission of required materials

• Maintains and organizes participant files in accordance with program requirements and confidentiality standards

• Assists in compiling outcome data, success stories, and media assets (photos, videos, testimonials) for development and communications purposes

• Assists in the coordination and logistics of ET program events, including employer engagement and job fairs

• Supports board reporting and employer cultivation activities as requested by the Director of ET

• Assists with PA resume preparation, cover letter drafting, mock interviews, and individualized job search support

• Participates in the PA application review process, interviews, and hiring decisions alongside the ET team

• Assists with recruitment by facilitating information sessions and community outreach

• Supports job readiness curriculum facilitation and development/revision as needed

• Provides general office and program operations support as assigned

• As needed, participates in Growing Home open houses and community events, which may occasionally include evening or weekend hours

Qualifications

• MSW required; candidates actively pursuing an MSW with relevant experience will be considered

• Demonstrated commitment to racial equity, social justice, and economic inclusion, with prior experience working alongside people experiencing poverty, housing instability, or other systemic barriers

• Comfort and competence engaging directly with marginalized populations in an authentic, trauma-informed, and non-judgmental manner

• Familiarity with Chicago-area social service resources and referral systems

• Strong written communication skills, with demonstrated ability to produce clear, accurate reports, case notes, and grant-related documentation

• Strong verbal communication skills; ability to engage, motivate, and build relationships with a wide range of stakeholders including participants, partners, employers, and funders

• High attention to detail and comfort with data management and reporting systems

• Ability to work collaboratively within a team that includes individuals with varied professional, educational, and lived-experience backgrounds

Logistics

• Some local travel for meetings and site visits is required

• Must be able to navigate public transportation throughout the greater Chicago area, or possess a valid driver's license