Senior IT Support Engineer

General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi Aviation, LLC Posting City Atlanta Posting State Georgia Exempt or Non-Exempt Position Exempt Shift A.M. shift Requirements and Description Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 250 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.We are seeking a Senior IT Support Engineer to provide end-user technical support across our corporate and field operations teams. This role serves as a key point of contact for IT-related issues, ensuring timely resolution of support requests involving devices, applications, system access, and general troubleshooting.The ideal candidate will have hands-on experience supporting Windows environments, Microsoft 365 applications, and endpoint management tools while delivering excellent customer service to both office and frontline employees.Essential Duties and ResponsibilitiesServe as the primary point of contact for day-to-day IT support requestsTroubleshoot hardware, software, printer, mobile device, and application-related issuesProvide remote and onsite support for employees as neededManage support tickets from intake through resolution within the ticketing systemPrioritize requests based on business impact and service level expectationsDocument troubleshooting steps, resolutions, and escalations accuratelySupport setup, imaging, configuration, and deployment of laptops and mobile devicesAssist with routine software installations, updates, and system patchingSupport Microsoft 365 applications including Outlook, Teams, and OneDriveAssist with password resets, account access, and MFA troubleshootingSupport user account administration within Azure Active Directory (EntraID)Assist with device management and policy support through Microsoft IntuneEscalate advanced technical issues to senior IT resources or vendors when appropriateMaintain knowledge base documentation and standard operating proceduresIdentify recurring issues and recommend process improvementsQualificationsMust be able to pass a pre-employment drug screen and background check2–5 years of experience in Help Desk, IT Support, or End User SupportExperience supporting Windows 10/11 environmentsFamiliarity with Microsoft 365, Azure Active Directory (Entra ID), and Microsoft IntuneExperience using ServiceNow or similar ticketing systemsWorking knowledge of TCP/IP, DNS, VPN, and basic network troubleshootingStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to manage multiple priorities in a fast-paced environPreferred QualificationsExperience with SCCM/MECMMicrosoft certifications such as Azure Fundamentals or Modern Desktop AdministratorExperience supporting multi-site or distributed workforce environmentsPhysical Requirements / Work Environment:Ability to sit, stand, and work at a computer for extended periodsAbility to lift and move IT equipment up to 25 pounds as neededOccasional travel to local sites may be required "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."