Utility Allowance Specialist (Customer Service Agent; Local Candidates Only) Hybrid $20/hr

$20 per hour

Zeffert & Associates, Inc.

Job Description
Job Description
Description:
Customer Service Representative
About us
Zeffert & Associates is a nationwide leader of affordable housing compliance. Since 1994, property managers, owners, syndicators, housing authorities, and state agencies have partnered with Zeffert for accuracy and speed on utility allowances, tenant file reviews, building accessibility, and training. Headquartered in St. Louis, Zeffert's service excellence reaches every state and territory within the jurisdiction of the IRS, HUD, and USDA.
The ideal candidate loves talking to people and proactively solving issues.
Requirements:

Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
Monday to Friday
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Experience:
Multifamily Housing: 1 year (Required)
Customer Service: 2 years (Required)
Critical Thinking: 2 years (Required)
Work Location: Hybrid remote in St. Louis, MO 63141

Vacancy posted 3 days ago

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