Day of Game Staff

Job Description

Job Description

About the Team:

The Spring Training Department plans, manages, and oversees the operations and facility of the San Francisco Giants Spring Training in Scottsdale, Arizona. We have the unique opportunity to collaborate across all departments on the business and baseball side. This particular position will support the operations team across a myriad of tasks and events. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:
The San Francisco Giants are looking for a part-time Day of Game Staff Member from February-March, 2027. You will have the unique opportunity to be an ambassador of the San Francisco Giants Organization and provide excellent customer service to all external and internal customers during Giants Spring Training. You’ll work closely with the Giants Ticket Offi ce and Spring Training Operations team. You will be expected to proactively greet and assist guests and be attentive and actively listen in every interaction with guests and teammates. The ideal candidate will have an ability to work well in a team environment, have a positive attitude, and passion for customer service. This role reports to the Senior Manager, Spring Training Operations. This position will be located at Scottsdale Stadium at 7408 E. Osborn Road in Scottsdale, Arizona.

Responsibilities:

● Provide excellent customer service to fans and serve as a representative of the San Francisco Giants

● Welcome and assist fans by providing directions, stadium information, and support to ensure a positive ballpark experience.

● Respond to guest concerns and resolve issues promptly and professionally, escalating to supervisors when necessary.
● Monitor assigned areas to maintain a safe, clean, and family-friendly environment throughout Scottsdale Stadium.
● Provide guidance on stadium policies including prohibited items, re-entry, accessibility services, and lost & found. Ensure stadium policies and procedures are being followed.
● Support security operations by observing fan behavior, reporting potential issues, and helping enforce stadium rules.
● Assist with crowd management during entry, exit, and peak traffi c times to ensure safe and effi cient fan fl ow
● Be a team player and ready to jump in and help with other duties as assigned

Requirements & Qualifications:

● Positive attitude and passion for customer service 

● Ability to multitask and work in a fast paced environment

● Must be able to stand for long periods of time and walk up and down stairs easily
● Strong written and verbal communications and interpersonal skills

● Comfortable with confl ict resolution and problem-solving

● Comfortable with technology such as computers, smartphones or tablets, ticket-scanning devices, radios, etc.

● Must be able to work at least 75% of San Francisco Giants home Spring Training games.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the fi eld. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the fi eld, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profi t partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.