Parts Representative Customer Service

Customer Service Representative (Parts Representative) Location: Anaheim, CA Schedule: Monday-Friday, 7:00 AM - 4:30 PM (Onsite) Industry: Automotive / Manufacturing / Electric Mobility This organization is an innovative electric mobility manufacturer and OEM supporting the iconic GEM, Taylor‑Dunn, and Tiger vehicle brands. Headquartered in Anaheim, CA, it designs, manufactures, and supports electric vehicles used across universities, airports, government facilities, industrial campuses, commercial properties, and other specialized environments. Position Overview We are seeking a Customer Service Representative (Parts Representative) to support its dealer network by managing parts orders, inquiries, returns, and order‑related requests. This role is ideal for someone who thrives in a fast‑paced customer service environment, enjoys problem‑solving, and has experience with order processing, parts coordination, or automotive support. The successful candidate will serve as a primary point of contact for dealers, ensuring a high level of customer satisfaction through accurate order management and exceptional service. Key Responsibilities Process dealer parts orders accurately and efficiently. Prepare and provide parts quotes and pricing information. Manage customer returns, credits, and order adjustments. Respond to high‑volume inbound calls and emails regarding parts inquiries and order status updates. Resolve customer concerns related to parts availability, shipments, returns, and order discrepancies. Partner with warehouse, manufacturing, and operations teams to ensure timely order fulfillment. Escalate complex issues as needed while maintaining a positive customer experience. Support continuous improvement initiatives and departmental goals. Maintain accurate records and documentation within company systems. Required Qualifications 1-3 years of customer service, customer support, order entry, or order processing experience. Experience handling a high volume of phone calls and email communications. Strong written and verbal communication skills. Excellent customer service and relationship‑building abilities. Strong attention to detail and organizational skills. Ability to prioritize multiple tasks in a fast‑paced environment. Comfortable working independently with minimal supervision. Preferred Qualifications Automotive parts, manufacturing, distribution, or dealership experience. Experience supporting dealer networks or business customers. Technical support or product support experience. Familiarity with inventory, orders, parts processing, or fulfillment operations. Ideal Candidate Customer Service Representative Parts Representative Parts Coordinator Automotive Parts Specialist Customer Support Representative Order Processing Specialist Order Entry Specialist Operations Coordinator Manufacturing Customer Service Representative Call Center Representative What We Offer Opportunity to join a growing electric vehicle manufacturer. Collaborative and team‑oriented work environment. Exposure to automotive, manufacturing, and supply chain operations. Strong opportunity for permanent employment following the contract period. Potential transition to a salaried position upon direct hire. Job Type & Location This is a Contract to Hire position based out of Anaheim, CA. Pay and Benefits The pay range for this position is $30.00 - $30.00/hr. Benefits are subject to change and may depend on your job classification and length of employment. Eligibility requirements apply to some benefits. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Anaheim, CA. Application Deadline This position is anticipated to close on Jul 24, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems