Assistant General Manager

Assistant General Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

We're looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role isn't a steppingstone you coast through. It's where you prove you're ready for the next level.

If you want to grow into a General Manager role by actually doing the work, this is where that happens.

The Role

The Assistant General Manager supports the General Manager in leading the entire venue operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events ensuring every part of the operation runs at a high standard.

The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

What You Will Do

Lead Venue Operations

Oversee department managers and their teams in delivering best-in-class guest experiences

Hold leaders accountable for operating standards, staffing, and guest and team safety

Step into the GM role during absences, owning full venue accountability

Forecast and manage sales and expenses across departments

Leverage business metrics and trends to drive performance and maximize profitability

Develop and Coach Leaders

Coach and develop direct reports, investing in their growth as leaders

Drive team member engagement across all departments

Support effective hiring, scheduling, and team building across the venue

Delegate with clarity and follow up to ensure execution

Drive the Guest Experience

Stay visible on the floor and interact with guests to assess and elevate their experience

Champion a culture of hospitality across every touchpoint

Use guest feedback and operational data to continuously improve the experience

Represent the Brand and Community

Cultivate relationships with community leaders and local organizations

Support brand-building events, partnerships, and activations

Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes others to achieve results and holds people accountable for poor outcomes

Fosters a sense of urgency in the team for reaching goals and meeting deadlines

Leads others to persist despite setbacks or obstacles

Drives a track record of success across the venue

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals and roles to all department managers

Ensures the team has the right mix of skills and leverages individual strengths

Coaches others on how to build effective, high-performing teams

Rewards team efforts and accomplishments consistently

Ensures Accountability | Holding self and others accountable to meet commitments.

Accepts responsibility for the successes and failures of own work and the team's work

Monitors metrics and milestones to chart progress against expectations

Holds departments accountable for budgets, goals, and operating standards

Designs feedback processes into daily operations

Decision Quality | Making good and timely decisions that keep the organization moving forward.

Holds others accountable for making sound decisions that comply with policies and standards

Is willing to make tough decisions and move them forward, even if they are unpopular

Strikes the right balance between accepting workable solutions and pushing for better alternatives

Synthesizes information, experience, and various inputs to determine the best course of action

Qualifications

• 5 + years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.
• Proven track record of leading multi-unit operations in a high-volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Physical Requirements

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Sounds like a fit? We can't wait to meet you!

73,100.00 - 81,200.00 - 89,300.00 USD Annual

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform and that's just for starters for those who qualify. View team member benefits here.