Production Manager

Job Description

Job Description

Description:

  About Us:

At IndiMade Brands, we empower passionate makers to build and grow thriving businesses. As the leader in handmade supplies and ingredients, we proudly support over one million makers and small businesses with trusted products, high-quality supplies, and exceptional customer service. Our family of brands — including Wholesale Supplies Plus, Nature’s Garden, and The Flaming Candle — provides the tools and inspiration entrepreneurs need, from startup to scale-up.

Rooted in a culture of integrity, innovation, and community, we are committed to helping makers succeed while making a positive impact in the industries we serve.

Job Summary

The Production Manager is responsible for overseeing and coordinating the daily activities of the Soap Department, Fragrance Department, and Repack Department. This role requires a focus on safety, quality, and productivity while fostering a positive, team-oriented workplace. The Production Manager must ensure inventory is accurate within their department. The Production Manager will collaborate with Department Leads, Distribution Manager, Customer Service Manager, Sr. Operations Manager and Distribution Director to maintain operational standards and drive continuous improvement.

Essential Responsibilities

• Leadership & Team Management:
• Supervise, train and provide guidance to the Soap Team Lead, Fragrance Team Lead, and Repack Team Lead.
• Foster a collaborative and professional workplace environment through effective communication and relationship building.
• Maintain employee records, training records and daily timecards.
• Communicates and coordinates daily staffing needs with Department Leads and Managers and staffing agencies.
• Conduct regular team meetings to communicate goals, address concerns, and share updates.

Production Coordination:

• Oversee soap production, fragrance oil pouring and repack.
• Strategic planning of labor, equipment and supplies to meet demand; focus on upcoming promos.
• Ensure all departments meet production schedules, quality control standards, and inventory requirements.
• Collaborate with Purchasing and Product Managers to identify and address inventory needs.

Operational Efficiency:

• Implement and oversee workflows to maximize productivity across all departments.
• Establish and track key performance indicators (KPIs) to measure team performance and operational success.
• Drive process improvements to enhance efficiency and reduce costs.
• Identify, investigate root cause of production and inventory issues and drive resolution.

Safety & Compliance:

• Maintain a safe working environment by ensuring compliance with OSHA and company safety policies.
• Enforce the use of personal protective equipment (PPE) and safe operating procedures.
• Train employees in safety protocols and emergency response procedures.
• Drive a high standard of housekeeping and GMPs.

Employee Development:

• Train and mentor team leads and staff to build skills and encourage professional growth.
• Conduct performance reviews and provide constructive feedback to employees.
• Partner with Human Resources on hiring, discipline, and termination decisions as needed.

Quality Assurance:

• Ensure all manufactured products meet established quality control standards.
• Address and resolve quality issues in coordination with the respective departments.

Inventory Management:

• Monitor and maintain accurate inventory levels of raw materials, finished products, and packaging supplies.
• Ensure efficient use of resources to reduce waste and optimize storage capacity.

Facility Maintenance:

• Oversee routine maintenance of production areas, including equipment, and safety features.
• Communicate with vendors to schedule required repairs and preventative maintenance.

Additional Responsibilities :

• Other duties as assigned.

Minimum Requirements

• Minimum of 3 years of supervisory experience in a production or manufacturing environment.
• At least 2 years of hands-on experience applying Lean or Six Sigma methodologies.
• 3+ years of experience with WMS and ERP software.
• Experience working in a production environment, preferably with chemicals.
• Strong knowledge of Good Manufacturing Practices and familiar with designing and maintaining SOPs
• Proven ability to lead effectively by fostering positive experiences and motivating teams.
• Strong commitment to delivering exceptional customer service and building mutually beneficial relationships with all stakeholders.
• Demonstrated organizational skills with the ability to prioritize tasks and manage workflows efficiently.
• Exceptional attention to detail and critical thinking skills for identifying and resolving challenges.
• Ability to work independently and take initiative while maintaining accountability.
• Strong verbal and written communication skills, with the ability to convey information effectively.
• Excellent mathematical skills with a focus on accuracy and problem-solving.
• Proven ability to adapt and thrive in a rapidly growing and evolving environment.
• Proficiency in computer applications and the ability to operate basic office equipment efficiently.

Education

• A minimum of an associate's degree in business or a related field, or equivalent work experience.

Physical Requirements

• Mobility – Ability to move throughout the production floor, including standing and walking for extended periods.
• Lifting & Carrying – Occasionally lift or carry materials or equipment up to 25-30 lbs.
• Bending & Reaching – Occasionally required to bend, stoop, or reach to inspect equipment or processes.
• Dexterity – Basic hand-eye coordination for handling reports, operating a computer, or adjusting minor equipment settings.
• Visual & Auditory Requirements – Must have the ability to observe operations, read reports, and communicate effectively in a manufacturing environment.