Team Lead

Requisition ID: 926688 Store # : 000271 LensCrafters Position: Full-Time General Function: The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes and systems to exceptional results. Major Duties and Responsibilities While working in Retail Ensure the LensCrafters team provides unsurpassed customer service. Proactive & solution‑driven, accurate execution & product knowledge. Assist customers with selections, provide recommendations & assists sales associates. Serve as a responsible alternate store key holder. While working in Lab (if applicable) Custom fit glasses & precisely place prescription in lenses. Work with associates to strengthen their knowledge, skills, & certification for foundational product & store processes related to lens and lab technology. Ensure finished eyewear meets optical standards & customer requirements. Create a safe working environment for all, demonstrate safe work practices. Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems. Basic Qualifications HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter‑personal skills Strength basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience Preferred Qualifications State licensure (if applicable) &/or ABO Certification in non‑licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Pay and Benefits Pay Range:-29.77 Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Statement EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, appearance, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy or other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr