Facility IT Support Technician

Description

The IT Analyst – Facility Support Technician serves as the primary on-site technology resource supporting engineering, business, and innovation teams within the facility. This role is responsible for maintaining reliable IT services, supporting engineering workstations and applications, managing collaboration technologies, and enabling emerging technologies such as Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR). The position works closely with engineering leadership, business stakeholders, enterprise IT teams, and external vendors to ensure secure, stable, and high-performing technology environments.

Key Responsibilities

Facility IT Support

-Serve as the primary point of contact for all facility technology support needs.

-Provide hands-on support for desktops, laptops, engineering workstations, mobile devices, printers, and peripheral equipment.

-Manage hardware deployments, refresh activities, asset tracking, and inventory management.

-Coordinate with enterprise IT teams to resolve infrastructure and system issues.

Engineering Technology Support

-Support engineering staff utilizing high-performance computing and graphics workstations.

-Install, configure, and troubleshoot engineering applications including CAD, CAE, simulation, visualization, and product development tools.

-Collaborate with Engineering IT teams and software vendors to resolve technical issues.

-Support engineering data access, storage solutions, and connectivity to enterprise systems.

Virtual Reality & Innovation Lab Support

-Support VR, AR, and Mixed Reality hardware and software platforms.

-Configure and maintain VR headsets, displays, tracking systems, workstations, and related equipment.

-Troubleshoot graphics, performance, and connectivity issues associated with immersive technologies.

-Assist innovation teams with demonstrations, testing, proof-of-concepts, and deployment of emerging technologies.

Collaboration & AV Technology Support

-Support Microsoft Teams Rooms, conference room technology, audio/video systems, and digital displays.

-Ensure meeting spaces are fully operational for engineering reviews, executive presentations, and hybrid collaboration sessions.

-Provide white-glove support for business-critical meetings and events.

Network & Infrastructure Support

-Perform basic troubleshooting of networking issues including Wi-Fi, switching, VPN, DNS, DHCP, and TCP/IP connectivity.

-Assist with deployment and support of network-connected engineering, manufacturing, and laboratory devices.

-Perform preventative maintenance and technology health checks.

-Coordinate infrastructure upgrades and facility technology projects.

Cybersecurity & Compliance

-Ensure compliance with corporate cybersecurity standards and IT governance requirements.

-Support vulnerability remediation, software compliance activities, and security audits.

-Manage technology assets according to licensing and asset management policies.

-Promote secure technology practices throughout the facility.

Required Qualifications

-Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related field, or equivalent experience.

-Minimum of 2 years of progressive IT support experience.

-Experience supporting Windows operating systems, desktop hardware, laptops, and mobile devices.

-Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, and SharePoint.

-Knowledge of endpoint deployment and management tools.

-Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, and switching.

-Strong troubleshooting, communication, customer service, and problem-solving skills.

Skills

Desktop, Windows, Network engineering, Windows 10, Support, Firewall, Troubleshooting, Vmware, System administrator, Active directory, Router, Windows server, Cisco routers, Customer service, Hardware, Technical support, Ccna, Cisco switches, Powershell, 3d printer, virtual reality software

Top Skills Details

Desktop,Windows,Network engineering,Windows 10,Support,Firewall,Troubleshooting,Vmware,System administrator,Active directory,Router,Windows server,Cisco routers,Customer service,Hardware,Technical support

Additional Skills & Qualifications

Required Qualifications:

* Computer-related or Engineering-related four year College or University Degree (or equivalent)

* two years of progressively responsible IT job-related experiences

* Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools

* Understanding of basic Network and Server support.

Desired Qualifications:

* IT experience related to programming, integration or infrastructure

* Knowledge and experience with one or more of the following business processes:

1. Engineering

2. Software Development Life Cycle

3. PC Support and security

Job Type & Location

This is a Contract position based out of Rapid City, SD.

The pay range for this position is $25.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rapid City,SD.

This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.