Delivery Driver

1. POSITION SUMMARY

The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company's brand and is responsible for providing excellent customer service and professionalism at all times.

This vacancy is for the company's downtown Baltimore route, which includes navigating and driving throughout a downtown environment for the duration of each shift.

2. POSITION EXPECTATIONS

• Collect, check, and load all the day's orders listed on their daily delivery manifest.
  • Check all paperwork against Jump Track manifest and determine best route order.
  • Check and load all outgoing bulk paper and water jugs.
  • Ensure load is secure, cannot shift and will not fall over during transportation.
  • Audit any outgoing White Glove orders and request changes as necessary.
  • Mark all problems on the daily PDL and return to Customer Service for follow-up.
• Deliver all outgoing product to our customers and handle open pick-up requests.
  • Maximize route and delivery efficiency while providing excellent customer service.
  • Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.
  • Maintains compliance with all company guidelines and company established delivery standards.
  • Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.
  • Field calls from Customer Service and Management and make accommodations for special requests as necessary.
• Process all customer returns and undelivered items nightly.
  • Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
  • Report any undelivered orders and pick-up issues to Supervisor.
• Keep up with general paperwork requirements.
  • Maintain up-to-date Vehicle checklist and report problems to Supervisor.
  • Submit all water spiffs, productivity reports, etc. in a timely manner.
• Ensures all product is delivered effectively, efficiently, and with high customer satisfaction
• Verifies that staged product matches daily manifest and promptly communicates any needed adjustments
• Performs basic carrying, lifting, and moving functions
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns and undelivered items daily
• Maintains up-to-date vehicle checklist and reports concerns to management
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  • Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
• Inspects product thoroughly for concealed damages and reports any findings according to company procedure
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites
• Mindfully shows care at worksites, including responsible treatment of client property and facilities:
  • Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
  • Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
  • Ensures no damage to client property or goods, whether item is preexisting or part of installation;
  • Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
  • Confirms no product, materials, or tools are unintentionally left behind at worksite
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift
• Appropriately wraps and secures all product to minimize the risk of damage
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Visits client sites as assigned and delivers product efficiently and effectively
• Mindfully shows care at client sites, including responsible treatment of client property and facilities:
  • Ensures professionalism at client locations, especially during interactions or in the manner of delivery;
  • Ensures no damage to client property or goods, whether item is preexisting or part of the delivery;
  • Checks own work after each project before leaving the client site to ensure quality;
  • Confirms nothing was unintentionally left behind at a client's site
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or on uneven ground or ramps
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sites
• Coordinates with Delivery management to confirm daily route based on client locations as needed
• Inspects product thoroughly for concealed damages; reports any findings according to company procedure
• Collects, checks, and loads all the day's delivery product
  • Checks and loads all outgoing goods and requests changes as necessary
  • Ensures load is secure and cannot shift or fall in transit
  • Appropriately wraps and secures all product to minimize the risk of damage
  • Marks any issues and reports to management
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns according to company procedure
• Promptly communicates any delivery concerns or issues and secures client signature according to company procedures
• Reports any undelivered orders and pick-up issues to supervisor daily
• Receives calls from the internal team and makes accommodations for special requests as necessary
• Meets company standards for attendance and punctuality
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  • Maintains up-to-date vehicle checklist and reports concerns to management
  • Follows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelines
  • Monitors own driving statistics provided by management from geo monitoring and ensures safety compliance.
• Maintains compliance with all company guidelines and company established standards
• Maintains clear and timely communication with management, including updates and concerns
• Builds a familiarity with the company's product, including brands, specifications, finishes, and descriptions
• Maintains customer confidence and protects operations by keeping information confidential
• Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

4. MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications, and/or Licenses:

• Valid driver's license with a clean driving record
• Valid DOT medical card
• High school diploma or equivalent preferred

Experience:

• Experience driving in downtown Baltimore
• 3 years' experience in an outside route-based, client-facing role preferred
• 1 year's experience driving a box truck preferred
• Experience in wholesale workspace furniture industry a plus

Knowledge/Skills:

Positions Requirements:

• Ability and willingness to navigate and drive throughout downtown environments
• Knowledge of driving in a commercial environment, including procedures and vehicle maintenance
• Ability to drive assigned routes, staying on schedule, processing deliveries, and managing drive times effectively
• Ability to work schedule as assigned, including irregular hours or extended shifts as needed
• Ability to work fully in person
• Knowledge of safe use of tools and equipment
• Proficiency with basic computer software and math skills
• Ability to exchange information with others and understand and follow directions
• Ability to be attentive to details

Company Requirements:

• Possesses consistent access to reliable transportation that can accommodate assigned work schedule
• Ability to pass company drug and background check screenings
• Ability to adhere to all company safety policies
• Excellent presentation, listening, verbal, and written communication skills
• Ability to manage and organize time to meet objectives and deadlines
• Ability to work independently and/or collaboratively within a team - willing to roll up your sleeves and help the team get work done
• Lives and leads by company values and serves as an example of the best we want to see in our team.
• Ability to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrates honesty, integrity, and conscientiousness - cares about doing the right thing, not the easy thing
• Possesses a positive attitude and sense of humor
• Possesses an innovative mindset - demonstrates flexibility and problem-solving skills when met with challenges

5. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.


While performing the duties of this job, the associate may be required to do the following:

• Ascend and descend ladders, stairs, scaffolding, and ramps
• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat
• Move self in different positions to accomplish tasks in various environments
• Remain in a stationary position, often standing or sitting for prolonged periods
• Move about to accomplish tasks or move from one worksite to another
• Adjust or move objects up to 2,000 lbs. in all directions using proper lifting technique and equipment
• Lift up to 100 lbs. unassisted
• Operate machinery, power tools, and standard warehouse material-handling equipment
• Operate motor vehicles
• Communicate with others to exchange information including in person and via phone call
• Repeat motions that may include the wrists, hands and/or fingers
• Assess the accuracy, neatness, and thoroughness of work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


6. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature-controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.


7. COMPENSATION

• Wage range: $20 - $22 per hour, paid on a biweekly basis
• Medical, dental, and vision insurance available for single or family coverage for full-time employees
• Employer-paid disability, AD&D, and life insurances coverage
• Additional insurance and savings account opportunities
• 401(k) plans with company match for qualifying employees
• Paid time off and holidays

About the Company

TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.

If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at View phone number on click.appcast.io.

TSRC, Inc. maintains a drug-free workplace.