ECM Enrollment Supervisor- Bilingual in Spanish

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Enhanced Care Management (ECM) Supervisor is responsible for providing support, guidance, and training to the Care Management team, including assisting with management of health center questions and conflicts, and monitoring staff’s productivity and performance. The ECM Supervisor is also responsible for providing comprehensive care management and care coordination for patients particularly those with serious, complex, or chronic health problems or psychosocial issues.

Qualifications:

• Associate degree from an accredited institution or an equivalent combination of education and relevant care coordination experience.
• A minimum of three (3) years of care coordination experience in an outpatient clinical setting; at least one (1) of those years must include enhanced care management experience.
• A minimum of one (1) year of experience in a lead capacity.
• Experience in chronic disease management, case management, utilization management, and acute care or Certificate of Completion in Care Management.
• Knowledge of medical terminology and care coordination.
• Knowledge of the HIPAA Privacy and Security Rule.
• Bilingual in English and Spanish.
• Computer proficiency, particularly with Electronic Health/Medical Record systems and the Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word.

Benefits:

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance

The pay range for this role $27.83 to $38.96 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.