Manager 4

Beginning Salary: $69,264

Beginning Salary with Full LPHA Licensure (LPC, LCSW, LMFT or Licensed Psychologist): $72,654

Maximum Salary: DOQ

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

This position will oversee and travel amongst the Hamilton, Copperas Cove, Lampasas and Gatesville Clinics

GENERAL DESCRIPTION
Performs highly complex (senior-level) managerial work administering the daily operations of multiple rural clinic sites. Responsibilities include establishing goals and objectives; developing and implementing policies and procedures; coordinating and evaluating program and clinic activities; managing budgets and resources; and supervising staff. Works under limited supervision with moderate latitude for independent judgment and decision-making.

ESSENTIAL JOB FUNCTIONS

• Oversees and directs the performance and operations of assigned rural clinic sites, ensuring effective clinical, administrative, and operational functions across locations.
• Manages day-to-day program operations in compliance with HHSC, LMHA, and contractual requirements.
• Monitors program goals, contract targets, timelines, and productivity standards; provides coaching and implements corrective actions to drive performance outcomes.
• Develops, implements, and monitors policies, procedures, and workflows to ensure consistency, compliance, and quality service delivery.
• Participates in continuous quality improvement (CQI) activities to strengthen service delivery and outcomes.
• Oversees budget expenditures, staffing patterns, and productivity indicators; and analyzes trends.
• Provides administrative and/or clinical supervision, including performance management, coaching, and documentation of employee performance in accordance with Center policy.
• Ensures timely, accurate, and complete documentation, including EHR records, staff documentation, timesheets, and related administrative records.
• Facilitates staff meetings and promotes effective communication and coordination across sites.
• Serves as a liaison with internal departments, external partners, and regulatory entities to support integrated service delivery.
• Ensures staff maintain compliance with training, licensure, credentialing, and continuing education requirements; maintains professional competency in accordance with Center and regulatory standards.
• Communicates with Behavioral Health leadership to support coordinated, continuous, and person centered care.
• Applies de-escalation and crisis response techniques in accordance with training and Center policy.
• Demonstrates professional, ethical conduct consistent with Center values, trauma-informed care principles, and cultural sensitivity.
• Organizes and prioritizes responsibilities in a clinic environment, exercising sound judgment and decision making.
• Maintains regular attendance and travels between assigned rural sites as required to support operations.
• Performs other duties as assigned within the scope of the position.

GENERAL QUALIFICATIONS
Experience/Education/Licensing/Certification

• Bachelor's degree in a field relevant to the assignment required, along with experience in a behavioral health program or related field.

Preferred Qualifications

• Minimum of three (3) years of program management experience or advanced clinical experience in a behavioral health setting.
• Master's or Doctoral degree in a mental health-related field.
• Texas clinical licensure (LPC, LCSW, LMFT, or Licensed Psychologist) preferred.
• Supervisory experience in community mental health services.

Knowledge/Skills/Abilities

• Knowledge of mental health systems of care and service delivery models.
• Knowledge of HHSC, LMHA, and other applicable regulatory and contractual requirements.
• Ability to interpret regulations, apply policies, and ensure program compliance.
• Strong leadership, communication, and interpersonal skills.
• Ability to supervise staff, evaluate performance, and support workforce development.
• Ability to analyze data, monitor outcomes, and implement quality improvement initiatives.
• Ability to manage multiple sites, competing priorities, and operational demands.
• Ability to remain calm, professional, and effective during high stress or crisis situations.
• Demonstrated commitment to trauma-informed care and culturally responsive services.

Additional Requirements

• Requires frequent travel within the service area; must maintain a valid driver's license and insurable driving record.
• Must maintain compliance with all required training, certifications, and continuing education.
• Regular attendance, dependability, and punctuality are essential to support business operations.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

• This position requires the ability to sit, stand, and walk for extended periods of time and to travel frequently between multiple rural locations. The role involves regular use of a computer, telephone, and standard office equipment, including tasks such as typing, filing, and data entry. The employee must be able to lift and/or move up to 15-25 pounds as needed.
• The position includes frequent interaction with consumers, staff, and the public, requiring professionalism and effective communication. The employee must be able to respond appropriately to challenging or unpredictable situations, including safely de-escalating individuals when necessary. Work is performed in a fast paced environment with frequent interruptions and changing priorities, requiring flexibility, focus, and good time management.
• Maintain sufficient mental and emotional health to meet the inherent stressors of the position. An employee is "mentally fit" when their mental state allows them to perform the essential job duties of their job safely and effectively, which includes being able to concentrate, make decisions, manage stress and maintain focus.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT
Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER
Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.