PATIENT SERVICES REPRESENTATIVE

Patient Services Representative

Scheduling appointments, procedures, and/or surgeries

Working with patients, team members, and ancillary services to ensure smooth flow of patient care

Multi-line telephone communications

Electronic documentation

May assist with pre-certifications and authorizations for surgery and procedures

As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings

Other duties as assigned/needed

Skills

Time-Management: Advanced

Telephone Etiquette: Advanced

Teamwork Ability: Advanced

Scheduling: Advanced

Reliable Transportation: Advanced

Pre-certification: Intermediate

Organizational: Advanced

Oral Communication: Advanced

Multi-Tasking: Advanced

Medical Office: Intermediate

Interpersonal: Advanced

Electronic Medical Record: Advanced

Documentation: Advanced

Customer Service: Advanced

Computer: Advanced

Attention to Detail: Advanced

Accuracy: Advanced

Behaviors

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or Equivalent or better.

Some college or better preferred.

Experience

Background in scheduling.

Previous experience within a medical office preferred.

Licenses & Certifications

Assessment in Order Entry preferred.

Registered Medical Asst. preferred.

Cert Clinical Med Assist preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.