Billing and Collections Specialist

Collections Specialist This is a remote position once training period is completed. Now paying a $500 new hire bonus at the completion of the required in-person training period in our Bothell, WA office. Are you passionate about providing exceptional customer service while learning about payment processing and negotiations? We will start you off with paid training on State and Federal laws pertaining to collections and how to use our state-of-the-art software application, plus innovative ideas and techniques on investigation, negotiation, and dispute resolution. We'll even pay for you to take the American Collectors Association Exam! In this role you will be working on locating and contacting former tenants and guiding them on determining the best course of action pertaining to their debt. Successful candidates will have: Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination. Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively. Handling challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills. Working towards meeting collection targets while maintaining quality customer service and compliance with regulations. Managing emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment. Once training is completed, this role will transition to working 100% remote. Employees must reside within a 100-mile straight-line radius of the Bothell, WA office during the entirety of their employment. Our office is located at: 21222 30th Drive SE Ste. C2100 Bothell, WA 98021. What we offer: This position earns a base pay of $20 per hour and uncapped commissions. New employees earn an average of $60,000 -$75,000 their first year then $70,000 - $100,000 in second year (income is performance driven). Health and wellbeing benefits start on day 1 of employment. Competitive 401 (k) match, generous PTO and holiday time off Healthy work/life balance with no late night or weekend hours Training and growth potential Requirements High school diploma or GED required While working remotely, it is required to have internet services with a minimum internet download speed of 15 Mbps and a minimum upload speed of 3 Mbps. You can test your internet speed at or by contacting your service provider. If you are ready to take on these challenges, demonstrate your exceptional skills, and contribute to our team's success in debt collection, we invite you to apply for the Collections Specialist position. Join us in making a difference in the financial industry and helping customers navigate their debt responsibilities with professionalism and empathy. Pay Range: $16.52 - $25.62 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.