Billing Specialist

Billing Specialist

This position performs a variety of billing functions for the Utilities Billing Division of the Finance Department, provides information to customers, processes various billed services and accounts and complies records of charges for services rendered. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

Essential Job Functions

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Initiates and performs the billing process for water, sewer, storm water and other charges billed by the City
• Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
• Provides customer service by answering telephones and responding to account inquiries
• Receives and processes requests to open, close, transfer, or temporarily suspend utility services
• Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
• Reviews accounts for accuracy and completeness
• Sets up and monitors new accounts.
• Performs related work as required

Job Requirements, Preferences & Work Environment

Minimum requirements:

1. High School Diploma or G.E.D. equivalency.
2. One (1) to three (3) years of general clerical work or customer service experience.
3. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
4. Must have excellent phone and verbal communication skills and strong data entry skills.
5. To claim Veterans' Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans' Affairs.

Preferred qualifications:

• Bilingual candidates are preferred

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Physical standards required to perform essential job functions: The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How To Apply & Supplemental Information

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position. Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position. All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant's responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification. The City of Fort Lauderdale is an Equal Opportunity, Veteran's Preference Employer and Drug Free Workplace.