Guest Services Agent

Hilton Garden Inn Bend Guest Services AgentThe Hilton Garden Inn Bend is looking to add to our hospitality team! Located in the beautiful Old Mill District and just minutes from restaurants, shopping, and outdoor recreation, our hotel provides an exciting environment for both guests and employees. If you are passionate about hospitality and creating exceptional guest experiences, we would love to have you join our team.At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.Travel PerksOptional Daily PayHealth/Life Insurance401kPaid Time OffDental/VisionEmployee Assistance ProgramReferral ProgramAs a Guest Services Agent, you'll be the welcoming face of the hotel, ensuring smooth check-in and check-out experiences, assisting with guest requests, and supporting front desk, kiosk, and pantry operations. This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger Together with the teams, and takes pride in delivering service with Integrity.What You'll DoGreet all guests with a friendly, welcoming attitudeRegister guests, confirm reservations, and secure payment methodsPromote loyalty programs and ensure members receive benefitsRespond to guest requests and resolve concerns promptly and professionallyOperate front desk systems to check guests in and out efficientlyProcess retail and pantry transactions with accuracyHandle guest payments, room charges, and daily bank reconciliationsManage phone calls, emails, and reservations with clarity and professionalismMonitor lobby appearance and cleanliness; communicate service needs to other departmentsStay informed about hotel amenities, services, and local attractionsLog and report any maintenance or safety issuesAdhere to Resolute Road Hospitality policies and brand standardsSupport other team members as neededPerform other duties as assignedKnowledge, Skills & AbilitiesKnowledge of hotel front desk procedures, POS systems, and guest service best practicesStrong verbal and written communication skillsAbility to remain calm, courteous, and professional under pressureProficient computer and data entry skills (MS Office, brand systems preferred)Basic math skills and knowledge of cash handling proceduresAbility to multitask, prioritize, and adapt in a fast-paced environmentFriendly and engaging interpersonal skillsCommitment to accuracy, dependability, and hospitality excellenceKnowledge of emergency response procedures and ability to act decisivelyEducation & ExperienceHigh school diploma or GED requiredPrevious hospitality or customer service experience preferredLicenses & CertificationsTIPS or equivalentAdditional InformationConsistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.E-VerifyResolute Road Hospitality utilizes E-Verify for all employment authorization verification.Requirements106RRHRDMBO