Senior Property Manager

Senior Property Manager

Are you an experienced property manager ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like you! Our senior property managers are responsible for the overall operational and financial success of residential properties. They manage and develop team members for personal and professional growth to ensure high employee job satisfaction.

MMS Group is seeking an experienced affordable housing senior property manager for our residential properties located in Washington, DC.

This role requires a seasoned professional who can independently manage complex situations, stabilize operations, lead teams through change, and ensure strong financial and compliance performance while maintaining high resident satisfaction.

Key responsibilities include:

• Collect rents and maintain computer records according to management's on-site procedures handbook.
• Process requests for rent adjustments in accordance with established procedures, including training, verifications, entering information into computer, etc.
• Prepare and monitor the site budget
• Post charges associated with work orders, late charges, etc. by entering them in the computer and generating notices for residents
• Follow up on delinquent accounts and pursue collections in accordance with established procedures
• Monitor expenses to ensure spending is within guidelines
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
• Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
• Check references and other information on resident applications through management's approved credit and criminal investigative service.
• Complete rental agreements.
• Make daily bank deposits.
• Prepare reports in accordance with established procedures.
• Complete move-in and move-out reports, and send move-in and move-out packages to property accountant for permanent filing and disbursement of security deposits.
• Address resident concerns in a professional manner.
• Send/post all notices regarding compliance with rules and regulations when a violation occurs.
• Hire, train, supervise, and (sometimes) terminate site staff.
• Issue purchase order numbers and track purchases from order through invoice.
• Process invoices for correctness, accuracy, and proper coding.
• Purchase office supplies and other administrative supplies for the property.
• Maintain and reconcile the property's petty cash fund.
• Write advertisements if needed, obtain prices, and place advertisements (with the regional manager's approval) in the appropriate publications for the best exposure for the community.
• Establish and maintain a waiting list per established procedures.
• Complete and submit incident reports for all events that may involve injury or damage.
• Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.

General repair and maintenance including grounds maintenance:

• Oversee maintenance of the grounds, trash container areas, and common areas, not allowing any trash or debris to accumulate.
• Oversee all work associated with the upkeep and maintenance of the grounds.
• Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move-out.
• Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
• Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
• Conduct property inspections, including move-in, housekeeping, and grounds, in order to assure adherence to established standards.
• Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc.
• Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed.
• Be available at all times, either personally or through other site personnel, for emergency calls.
• Always maintain community-owned materials and tools in a neat and orderly manner at all times.
• Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.

Tenant relations:

• Counsel residents who are not complying with the terms of the lease, concerning delinquent payments.
• Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to the resident services coordinator, as appropriate.
• Maintain liaison with the resident services coordinator to assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
• Resolve conflicts and complaints among residents, if possible, in order to avoid grievances.
• Recommend eviction if resident behavior warrants, and prepare related documentation to support the recommendation.
• Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc.
• Participate in hearings and appeals as needed.

Supervising personnel:

• Participate in pre-employment interviews and make hiring recommendations as needed.
• Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures.
• Review time and leave reports for assigned staff.
• Train or assist in training other site personnel.
• Prepare and review performance appraisals and discuss them with subordinates as appropriate.
• Counsel employees regarding job performance and document in accordance with established procedures.
• Recommend disciplinary action as needed.
• The senior property manager is authorized to delegate authority to key employees. Any such delegation must be approved by the regional manager. The spm's responsibility is always primary, even for activities delegated to subordinates.

Perform other job-related duties as assigned, consistent with the scope and responsibilities of the position.

Requirements:

• Experience: 5-10 years in affordable property management
• Education: associate degree in marketing and/or business, preferred.
• Knowledge: strong knowledge of HUD handbook 4350.3 and LIHTC compliance (section 42)
• Certifications: LIHTC certification, preferred
• Software proficiency: experience with realpage onesite or similar property management software.
• Computer skills: proficient in Microsoft Office (Word, Excel, Outlook).

About us:

For fifty years, MMS Group and its affiliates (arco management and TUC management) have been dedicated to quality property management. Our growing portfolio exceeds 40,000 residential units and includes affordable housing cooperatives, subsidized rental properties, supportive housing, and conventional apartment buildings. Our clients include progressive building owners, governmental agencies, real estate entrepreneurs, financiers, not-for-profit organizations, and cooperative and condominium boards. While each community and client are unique, each share our singular commitment to excellence.

Why join our team?

We invite you to join our growing team of dedicated professionals in a high-tech environment. We offer competitive salaries, benefits, and opportunities for growth and advancement through continuous training and education programs. Contact us today to see how you can achieve your MMS edge.

Perks and benefits: MMS Group believes in a healthy work-life balance. Keeping our employees in mind, here is a list of a few benefits we offer:

• Paid holidays: 12 paid holidays per year.
• Paid time-off: up to 2 weeks PTO in the first year, increasing with tenure.
• Healthcare plans: comprehensive medical, dental, and vision plans are available after 60 days of employment.
• Health reimbursement account: up to $3K per calendar year.
• Life insurance: company-paid life insurance.
• Retirement savings: company-matched 401(k) retirement savings plan.
• Certifications and licensing: company-paid certifications and licensing.
• And much more!

Equal opportunity employer