Customer Service Specialist

Customer Service Specialist Job Locations: US-MI-Howell Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 – and that trust starts with our people. We're hiring a Full‑Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure a high‑quality experience while helping drive business growth. Your impact will matter to both your team and our organization. Benefits Comprehensive Health Coverage : Medical, dental, vision, accident, and critical illness insurance Income Protection : Company-provided short-term and long-term disability, life insurance, and AD&D Financial Wellness : 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) Time Off & Family Support : Paid Time Off (PTO), parental leave, and tuition reimbursement Wellness & Assistance Programs : Wellness program, Employee Assistance Program (EAP), and Medicare support Employee Perks : Referral program, employee discount programs, and propane savings Responsibilities Answer phones, chat, social media, or email in a polite, courteous, and professional manner. Work with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensure accurate account maintenance and update account information. Use techniques to reach resolutions for customers that both satisfy their requests and reduce additional questions. Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. Handle general customer issues such as service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Handle basic de-escalation of customer situations following our customer complaint resolution policy. Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle cash procedures and phone payments. Support the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more years of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels and customers. Proficiency in Microsoft Office including Excel, Word, and Access. Must be a citizen, national, lawful permanent resident, or have authorization to work in the United States. Applicants must not now, or at any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas, we're honored to be part of tight-knit communities across America and thousands of customers' lives. From nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations, and more, we always look for ways to give back to the communities we serve. Ready to take the next step in your career? Apply today and be part of our growing team! #J-18808-Ljbffr