Remote Bilingual Customer Service Representative Vietnamese-English

Job Description

Job Description

Job Title: Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Client: TTEC

Compensation starting: $21.65 + Benefits

Job Description:

During a Typical Day, You’ll

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

What You Bring to the Role

• At least 6 months of customer service experience
• Bilingual in English and Vietnamese
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer’s needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)

What You Can Expect

• Supportive of your career and professional development
• Full, engaging days spent supporting meaningful consumer interactions
• An inclusive, community minded culture where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base hourly wage starting at $21.65.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.