Management and Program Analyst

Summary

WHAT IS TAXPAYER SERVICES A description of the business units can be found at: will be filled in the following specialty areas:

• Taxpayer Services - Accounts Management - Site Coordinator Staff

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Develops operating plans for assigned programs/areas and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Operating plans impact organizational design, program staffing, and work procedures.
• Plans coordinates, and establishes operating methods and procedures for accomplishment of project/mission, and directs the development and accomplishment of employee training relating to the project.
• Performs extensive operational reviews and prepares comprehensive program analyses to evaluate the effectiveness of program operations in meeting established goals and objectives. Conducts briefings to communicate findings, advice and courses of action, implementation plans, directives, and guidelines.
• Recommend courses of action based on studies/reviews conducted which can include changes in work methods, procedures, and techniques to improve baseline measures. Such actions influence changes in policies within and between the centers that impact a wide range of employees in areas such as working conditions, job duties or management strategies.
• Conducts in-depth analytical studies and/or projects and analyzes project data, requirements, and impact to identify problem areas and determine how to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.

STANDARD POSITION DESCRIPTIONS (SPD): PD93069 and PD93070

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.

• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-11: Y ou must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience includes:

• Applying analytical and evaluative methods to establish criteria for identifying and measuring the effectiveness of program operations or administrivia support functions.
• Identifying actual and potential problem areas and/or deficiencies within functional programs and administrative activities.
• Assisting with project workload through management principles and processes to perform project management functions, such as planning, scheduling, implementing, and closeout functions.
• Applying oral and written communication techniques to present findings, deliver briefs, and recommend solutions by negotiating and reconciling conflicting interests.
• Applying research techniques to review organizational procedures, rules, and policies to perform administrative duties and provide recommendations to improve program effectiveness.
• Applying techniques to the resolution of problems affecting efficiency, effectiveness, or productivity across administrative functions utilizing programs like SharePoint, Adobe, PowerPoint, Excel, etc.

OR You may qualify with education as follows: A Ph.D. or equivalent doctoral degree or three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study.

OR LL.M., if related.

OR You may qualify by a combination of experience and education.

SPECIALIZED EXPERIENCE GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience must include:

• Applying analytical methods to establish criteria for identifying and measuring accomplishments and progress, such as revising resource methods and developing innovative approaches.
• Recommending actions based on studies/reviews conducted, such as organizational analysis, that impact work methods, procedures, and techniques (e.g., estimating resource needs).
• Monitoring status and resources to meet goals and objectives; as needed, recommends adjustment of work plans and resources for project accomplishment.
• Managing project workload through management principles and processes to perform project management functions, such as planning, scheduling, implementing, and closeout functions, and evaluating business projects and studies.
• Applying research techniques to review organizational procedures, rules, and policies to perform administrative duties and provide recommendations to improve program effectiveness.
• Planning, coordinating, and establishing operating methods and procedures for accomplishment of project/mission and directs the development of employee training.
• Identifying actual and potential problem areas and/or deficiencies within functional programs and administrative activities.
• Applying oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations
• Applying written communication techniques to prepare project papers, financial reports, manuals, and directives; utilizing programs like SharePoint, Adobe, PowerPoint, Excel, etc.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at View phone number on click.appcast.io option #1 for ERC.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.