Concierge Lounge Attendant/Renaissance St. Louis Airport Hotel

Concierge Lounge Attendant

The Concierge Lounge Attendant at a full-service Renaissance hotel in St. Louis is responsible for delivering elevated, personalized service to guests with lounge access, ensuring a refined and welcoming experience that reflects the Renaissance brand standard. This role supports the hotel's commitment to lifestyle hospitality by creating a warm, engaging atmosphere while maintaining the highest standards of presentation, cleanliness, and guest satisfaction.

Guest Experience & Service

• Greet guests warmly.
• Provide attentive food and beverage service during breakfast, evening hors d'oeuvres, and other service periods.
• Anticipate guest needs and respond promptly to requests.
• Offer knowledgeable recommendations about hotel amenities and local attractions in St. Louis.
• Address guest concerns professionally and escalate issues when appropriate.

Food & Beverage Presentation

• Set up, replenish, and break down food and beverage stations according to brand and health standards.
• Monitor product freshness, quality, and presentation throughout service.
• Maintain cleanliness of buffet areas, seating, and service stations.

Operational Excellence

• Follow food safety and sanitation guidelines.
• Track inventory and communicate restocking needs.
• Coordinate with culinary, front desk, and housekeeping teams to ensure seamless service.
• Maintain a polished, professional appearance in alignment with Renaissance brand standards.
• Greet all guests in a warm and enthusiastic manner
• Ensure guests are satisfied & fulfill any additional requests
• Ensure Food & Beverages are sufficiently stocked at all times
• Answer questions regarding the food, the hotel & local area

Requirements

Ideal Skills & Qualifications

• Strong hospitality mindset with a passion for guest engagement.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, high-visibility environment.
• Attention to detail in cleanliness, presentation, and service timing.
• Knowledge of local St. Louis attractions, dining, and entertainment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Pushing, bending, stooping, upward reaching, manual dexterity.

Minimum lifting of 50 pounds.

Minimum pulling of 50 pounds.

Other duties may be assigned.

Extended periods of standing and guest interaction

High school education preferred. Relevant training and experience required.

Ability to timely obtain any required licenses or certificates.