Field Service Engineer II

Job Description

Job Description

Field Service Engineer II - Laser & Press Brake Machinery

Location: Mooresville, NC

Position Overview

We are hiring a Field Service Engineer II to provide technical service, installation, and maintenance support for industrial laser cutting and press brake equipment. This position focuses on installing and commissioning new and pre-owned machinery, diagnosing equipment malfunctions, and performing repairs to ensure machines operate safely and efficiently.

The Field Service Engineer will work directly with customers at their facilities, providing technical assistance, equipment training, and ongoing maintenance support. This role also involves preparing machinery for demonstrations and trade shows, assisting with equipment repairs at the company's facility, and maintaining strong customer relationships.

Candidates should have a solid background in industrial equipment, electrical and mechanical troubleshooting, and hands-on machinery service. The ability to work independently, travel frequently, and provide professional customer support is essential.

Key Responsibilities
- Install and configure new and previously owned laser cutting and press brake machinery at customer facilities.
- Perform equipment start-up, commissioning, testing, and operational inspections following installation.
- Troubleshoot and repair electrical, mechanical, hydraulic, and pneumatic systems used in industrial machinery.
- Diagnose electrical control issues involving motors, fuses, wiring, coils, and machine control circuits.
- Identify mechanical failures, unusual machine noises, alignment issues, and equipment performance concerns.
- Perform hydraulic system troubleshooting and adjust operating pressures, flow rates, and related components.
- Complete mechanical assembly, equipment adjustments, and precision alignment during installation and service.
- Conduct preventative maintenance and equipment inspections to maintain reliable machine performance.
- Provide customers with hands-on instruction covering machine operation, programming, setup, and basic maintenance.
- Assist with preparing equipment for trade shows, customer demonstrations, and in-house displays.
- Support the inspection, maintenance, repair, and movement of machinery at the company's facility.
- Perform basic machining and fabrication tasks, including drilling, tapping, layout work, and precision measurements.
- Utilize calipers, micrometers, dial indicators, and other measuring instruments to verify machine accuracy.
- Assist with machine positioning, leveling, shimming, rigging, and installation activities.
- Safely operate forklifts, overhead cranes, and other material handling equipment as required.
- Maintain accurate service records and communicate equipment findings, repairs, and customer concerns.
- Deliver professional customer service while representing the company at customer locations.
- Complete additional service, installation, and maintenance responsibilities as assigned.

Qualifications
- Associate degree, technical degree, or relevant technical training preferred.
- Approximately 3-5 years of experience in industrial machinery service, maintenance, installation, or repair.
- Strong hands-on experience with electrical, mechanical, hydraulic, pneumatic, and fabrication systems.
- Ability to troubleshoot electrical control circuits, motors, wiring, and industrial equipment components.
- Experience performing mechanical assembly, machine alignment, and equipment installation.
- Knowledge of hydraulic systems, including pressure adjustments, flow controls, and troubleshooting.
- Familiarity with machine shop operations, drilling, tapping, and precision measuring tools.
- Ability to safely operate forklifts, overhead cranes, and perform basic rigging tasks.
- Strong technical troubleshooting, analytical thinking, and problem-solving abilities.
- Comfortable working independently and managing service assignments with minimal supervision.
- Excellent communication and interpersonal skills, with the ability to work professionally with customers and coworkers.
- Basic computer skills, including Microsoft Office, Outlook, and service documentation.
- Ability to prioritize assignments, manage deadlines, and work effectively in a fast-paced environment.
- Valid driver's license with a clean driving record.
- Willingness to travel frequently and accommodate overnight stays.
- Flexible availability to support customer installations, equipment service, and trade show activities.

Travel Requirements

This position is based out of Mooresville, North Carolina, and requires frequent travel to customer facilities for equipment installations, maintenance, troubleshooting, and repairs. Overnight stays are expected, and candidates must be flexible with scheduling to accommodate customer requirements, equipment commissioning, and service assignments.

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