Mobile Printing Sales Solution Engineer

Company OverviewBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954 and has more than 70 years of operations in the United States. The Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, and operates in over 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.Why Work at Brother?Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture that is inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, offering a hybrid office schedule, a casual dress code, and flexible Fridays. Our commitment to employee growth is demonstrated through facilitated courses, certificate programs, and resources for self-paced learning.Role OverviewThe Field Support Engineer provides technical support to sales teams, channel partners, and end-users across Brother solutions. This role supports customer engagements by assisting with printer solution design, technical evaluations, and the deployment of mobile thermal printing solutions aligned with customer requirements and business needs. Working closely with sales teams, the engineer helps identify solution fit, supports upsell opportunities, and contributes to successful deal execution across key verticals including Auto ID, Retail, Public Safety, and Manufacturing. The engineer serves as a technical resource during field engagements, customer meetings, and trade shows, offering hands-on expertise with hardware, software, consumables, and accessories.Duties & ResponsibilitiesTechnical Expertise & Solution SupportPerform technical evaluations during on-site and remote customer engagements to support the development and deployment of Brother solutions, services, and hardware.Support product demonstrations, proof-of-concept configurations, and customer testing activities.Assist with solution configuration, integration, setup, and troubleshooting for hardware, software, and networked environments.Analyze, diagnose, and help resolve network, application, and solution-related issues to support customer satisfaction.Provide technical assistance throughout pre-sales and post-sales activities, including implementation guidance and issue escalation.Maintain working knowledge of evolving technologies to meet customer and market demands.Consultative Sales Support & CollaborationPartner with sales teams to support consultative selling efforts through technical expertise and solution alignment.Participate in joint sales calls and customer meetings (on-site and virtual) with sales representatives and channel partners.Support national and strategic accounts by traveling with sales representatives as needed.Collaborate with internal stakeholders to support solution-based selling across Brother's portfolio.Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end-user accounts.Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams.Solution Testing, Industry Awareness & TrainingAssist with testing and evaluation of new hardware, software, and networking solutions in coordination with Marketing and Product teams.Stay informed on industry trends, competitor technologies, and evolving customer use cases within key verticals.Gather and communicate customer feedback and field insights to support the Product Life Cycle development process.Provide technical training and support to the B2B sales force on new applications, solutions, and product capabilities.Help develop and maintain technical documentation and presentations.Tradeshow & Field Event SupportSupport trade shows, product previews, conferences, and field marketing events.Serve as technical resource to answer product, solution, and networking questions during events.Assist with setup, demonstrations, and troubleshooting in event environments.Experience & QualificationsEducationBachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or a related technical field – preferred.ExperienceMinimum 5 years of experience in a combination of the following areas:Technical customer support for mechanical, electrical, hardware, software, and networked solutions.Sales, configuration, and implementation of related solutions across a variety of networking environments.Technical research and assistance with evaluations of new products, including documenting findings and providing recommendations.Supporting technical solutions for networking, software, and hardware in customer-facing environments.Working directly with sales teams, channel partners, and end-users, both on-site and remotely, to evaluate requirements and recommend appropriate solutions.Analysis of technical issues and support of resolution efforts aligned with customer needs and business objectives.Software/Technical SkillsKnowledge of printer and scanner networking and the "Computer Peripheral" area.Familiarity with customer relationship software such as Salesforce.Knowledge of thermal printing – preferred.Knowledge of Linux, Windows, Android, and Apple operating systems.Knowledge of Brother and competitive printer/Fax/MFC solutions for Fortune 1,000–2,000 end-users – preferred.Knowledge of office automation products, digital copiers, and network applications – preferred.Ability to write technical documents and presentations.Other Skills, Knowledge & AbilitiesStrong knowledge in managing assigned resources, prioritizing accounts, and calling on those with highest potential.Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams.Communication skills (verbal/written) with the ability to troubleshoot technical information with customers and internal staff.Strong knowledge of application engineering concepts and best practices.Ability to collaborate cross-functionally at all levels of the organization.Additional Details for This RoleThis role is a remote field-based position with no fixed office schedule. The defined sales territory is the Northeast. Travel is expected up to 90% of the time, or an average of 12-15 trips per quarter, depending on business need.Base SalaryTargeted base salary range: $95,000 – $117,500 per year.Additional CompensationEligible for a 5% bonus at 100% of target, with the opportunity to exceed 100% based on company performance.Bonus awards are discretionary and contingent upon individual performance and company objectives.Eligible for a monthly auto allowance to support vehicle maintenance, in addition to mileage reimbursement and other business travel expenses.Our BenefitsWe offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance effective from day one. Our 401(k) retirement plan matches up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. We also provide an educational assistance program that reimburses up to 100% of qualifying tuition, lab fees, textbooks, and other related expenses.Our Mission, Vision & CultureOur mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. Our strategic culture drivers – accountability, authenticity, boldness, and excellence – enable us to consistently deliver on our vision and shared values.About Where We WorkBrother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. The headquarters houses key functions such as HR, legal, finance, IT, and supply chain. The manufacturing and distribution facility in Bartlett, TN spans 1.5 million square feet. Brother also operates facilities in Westminster, CO, Richmond, VA, and Perris, CA, and our remote sales teams work within their territories to stay geographically close to the accounts they support.Equal Opportunity Employer StatementBrother International Corporation is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at View email address on click.appcast.io Brother USA