IT Solution Analyst III - TeleHealth

Primary City/State: Phoenix, Arizona Department Name: IT Clinical Care-Corp Work Shift: Day Job Category: Information Technology Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek’s list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. The IT Telehealth team is responsible for the design, build, implementation, and support of Telehealth hardware and applications within a Cerner Oracle environment. The applicant should possess a strong understanding of Telehealth systems with experience in application support of products such as: VeeOne, Philips eCare Manager, nCentaurus, Caregility, AvaSure, eVisit, OxeHealth. Oracle Cerner experience should include PowerChart. We are currently seeking an IT Solution Analyst III to assist with the ongoing implementation and support of Telehealth equipment across the system. The analyst must be comfortable working collaboratively across multiple teams and with key stakeholders to ensure accuracy and timeliness within communications and project timelines. As a level III analyst, daily work will include operational tasks such as device or application installations, upgrade validations, performing root‑cause analysis on reported issues, or provisioning user access rights. This role will also have opportunity for small to medium project management. This is a Monday-Friday 8am - 5pm AZ Time. This is a hybrid position with occasional onsite travel for Go Live or troubleshooting support with on call responsibilities outside of normal business hours. Only candidates in AZ will be considered. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Position Summary This position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as a leader of a team to provide knowledge, guidance, research and fact‑finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge. Core Functions Business Outcomes: Relentless focus on delivering outcomes and value to our business. Partners across organization and related functional areas to understand internal customer needs related to service excellence, including but not limited to analytical, technology and reporting needs; determine the appropriate course of action; make recommendations in an actionable format including to senior management, to achieve desired business results. Facilitates cross‑functional teams and/or leads projects with departmental or company‑wide scope to implement system changes. This may also include providing oversight, change management, general work direction or leadership to individuals on team; conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. Technology Standards: Establishes and defines processes, documentation and standards for quality, and provides expert advice to ensure adherence to critical operating standards; mentors junior members of the team; Provides leadership for customers, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency. Innovation and Futures: Analyzes and reports on complex customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications. Advisor & Partner: Develops strong relationships with internal and business partners; collaborate in appropriate areas, including application design, system optimization, programming complex models, transferring large data feeds, and staying current on emerging technology related to all systems. Communication Presents information or ideas to the interests, level and needs of the audience. Actively engages participants and encourages input. Uses group process skills to ensure that the agenda is met. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences. Measurements: Ensures Key Performance Indicators are developed and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved. Strategic: Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented. This position has responsibility for selected area of responsibility. Work is performed in a fast‑paced multi‑tasked environment where there may be conflicting priorities or tight deadlines. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. The incumbent has collaborative decision‑making authority for projects and applications and works at peer and leader levels. The incumbent may also be expected to troubleshoot issues at a complex level and appropriately elevate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. May be responsible for leading cross functional teams using project management skills to achieve desired results. Minimum Qualifications Must possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field. A minimum of four to seven years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.). Preferred Qualifications Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications. Master’s degree or higher in relevant field. Advanced knowledge in area of expertise. Additional related education and/or experience preferred. EEO Statement EEO/Disabled/Veterans Our organization supports a drug‑free work environment. Privacy Policy Privacy Policy #J-18808-Ljbffr Dormont Manufacturing Company