Multi-Line Claims Adjuster

Overview Position Title: Multi-Line Claim Consultant Location: Lisle, IL (hybrid after initial training) Schedule: 8:00 am-4:30 pm CT Salary Range: $65,000-$77,500 Responsibilities Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws. Establish reserves and/or provide reserve recommendations within established reserve authority levels. Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims; negotiate any disputed bills or invoices for resolution. Authorize and make payments of multi-line claims in accordance with CCMSI claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority. Negotiate settlements in accordance with corporate claim standards, client-specific handling instructions and state laws, when appropriate. Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors (e.g., legal, surveillance, case management, etc.). Assess and monitor subrogation claims for resolution. Review and maintain personal diary on claim system. Prepare reports detailing claim status, payments and reserves, as requested. Compute disability rates in accordance with state laws. Effectively and timely coordinate communication with clients, claimants and appropriate parties throughout the claim adjustment process. Prepare newsletter articles as requested. Provide notices of qualifying claims to excess/reinsurance carriers. Handle more complex and involved multi-line claims than lower level positions with minimum supervision. Conduct claim reviews and/or training sessions for designated clients, as requested. Attend and participate at hearings, mediations, and informal legal conferences, as appropriate. Compliance with corporate claim handling standards and special client handling instructions as established. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Initiative to set and achieve performance goals. Good analytic and negotiation skills. Ability to cope with job pressures in a constantly changing environment. Knowledge of all lower-level claim position responsibilities. Must be detail oriented and a self-starter with strong organizational abilities. Ability to coordinate and prioritize requirements. Flexibility, accuracy, initiative and the ability to work with minimum supervision. Discretion and confidentiality required. Reliable, predictable attendance within client service hours for the performance of this position. Responsive to internal and external client needs. Ability to clearly communicate verbally and/or in writing both internally and externally. Education And/or Experience 5+ years multi-line claim experience is required. Bachelor’s Degree is preferred. Nice To Have Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required. Computer Skills Proficient with Microsoft Office programs. Certificates, Licenses, Registrations TX Adjuster’s license may be required. Why You’ll Love Working Here 4 weeks of paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year. Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). Career growth: Internal training and advancement opportunities. Culture: A supportive, team-based work environment. How We Measure Success Quality claim handling – thorough investigations, strong documentation, well-supported decisions. Compliance & audit performance – adherence to jurisdictional and client standards. Timeliness & accuracy – purposeful file movement and dependable execution. Client partnership – proactive communication and strong follow-through. Professional judgment – owning outcomes and solving problems with integrity. Cultural alignment – believing every claim represents a real person and acting accordingly. Compensation & Compliance The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay‑transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. CCMSI posts internal career opportunities in compliance with applicable state and local promotion‑transparency laws. Visa Sponsorship CCMSI does not provide visa sponsorship for this position. ADA Accommodations CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer CCMSI complies with all applicable employment laws, including pay transparency and fair‑chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair‑chance hiring laws. Our Core Values At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who Lead with transparency; we build trust by being open and listening intently in every interaction. Perform with integrity; we choose the right path, even when it is hard. Chase excellence; we set the bar high and measure our success. What gets measured gets done. Own the outcome; every employee is an owner, treating every claim, every decision, and every result as our own. Win together; our greatest victories come when our clients succeed. #J-18808-Ljbffr