Associate Instructional Designer

Associate Instructional Designer

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Job Summary

Role Purpose

The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.

Key Responsibilities and Deliverables

What you will be responsible for and what you will do

• Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences
• Manage the onboarding program for Candescent's Client Care team, including delivering live virtual sessions and coordinating with Care managers
• Create and deliver on-demand and live webinars on soft skills essential for Client Care's success
• Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
• Develop assessment tools (e.g. tests) to evaluate participant comprehension
• Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
• Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
• Access and use subject matter experts in other departments to determine content and scope of training
• Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
• Utilize AI where appropriate in the design and development process
• Participate in internal material reviews before distributing new learning content broadly
• Deliver live webinars where appropriate
• Continuously evaluate, enhance, and improve training materials

In addition, the instructional designer will contribute to the team and company by:

• Looking for opportunities to innovate processes, tools and training design
• Actively contributing to departmental meta work such as template designs and processes improvements
• Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills

Qualifications and Experience

• Bachelor's Degree (instructional design, business, communications or related field preferred)
• Minimum 4-5 years' experience as an instructional designer focused on eLearning required, preferably in the software industry
• Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
• Demonstrates native proficiency in both written and spoken English
• Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software)
• Proficient in using AI to design training courses and in everyday work
• Excellent project management skills
• High motivation, ability to work independently, perform under pressure and deliver results on time
• Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projects
• Must be able to work 2 pm - 10 pm