Front Desk Representative Endocrinology

Primary City/State: Chandler, Arizona Department Name: East Valley Endocrinology Work Shift: Day (Monday-Friday 8:30am-5:00pm; may rotate 7:30am-4:00pm). Location: 1125 S. Alma School Rd. Ste 310 Chandler AZ 85286 (may float to Mesa location 6424 E. Broadway Rd., Ste 105, Mesa AZ 85206). Position Summary This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. It also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. Additionally, it accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines. Core Functions Performs registration/check-in processes, including data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summaries. Verifies insurance eligibility benefits for services rendered with payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains financial policies and available alternative payment arrangements to patients and families. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing. Schedules office visits and procedures within the medical practice(s) and external practices as necessary, maximizing reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day and ensures patients are properly prepared. Demonstrates proactive interpersonal communication skills while addressing patient concerns via telephone calls, emails, and in‑person conversations, optimizing patient flow by communicating with internal and external customers, care team, management, and centralized services. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. Provides a variety of patient services to aid patient flow, including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, and ordering supplies. Works independently under regular supervision and follows structured work routines. Operates in a fast‑paced, high‑volume environment requiring independent decision making and sound judgment to prioritize work and ensure timely, appropriate care. This role requires retaining extensive, changing payor information to achieve reimbursement. Primary external customers include patients, their families, physician office staff, and third‑party payors. Minimum Qualifications High school diploma, GED, or equivalent working knowledge. Knowledge of patient financial services, collecting services, or insurance industry processes normally acquired over one or more years of work experience. Ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences. Proficiency with common office software, including word processing, spreadsheet, and database applications. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a behavioral health clinical setting serving children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire. Preferred Qualifications Work experience with the company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience is preferred. EEO Statement EEO/Disabled/Veterans. Banner Health supports a drug‑free work environment. #J-18808-Ljbffr Banner Medical Group