Key Holder/Shift Supervisor

Job Description

Job Description

Position: Key Holder / Shift Supervisor

Overview: The Key Holder / Shift Supervisor , reporting directly to the General Manager, is responsible for overseeing daily operations, managing non-management staff, and ensuring the smooth and efficient running of the restaurant. In the absence of the General Manager, the Key Holder / Shift Supervisor assumes full responsibility for maintaining operational standards, including adherence to the restaurant’s concept, health and safety guidelines, and financial performance metrics.

Key Responsibilities:

• Operational Oversight:
• Monitor daily restaurant operations to ensure high standards of product quality, customer service, and operational efficiency. Responsibilities include:
• Evaluating employee performance and managing staff workload.
• Monitoring food and labor costs, sales performance, and budget adherence.
• Overseeing food and beverage preparation, inventory management, and presentation standards.
• Reviewing Redbook entries and manager’s logs to track operational performance.
• Ensuring cash handling processes, including voids, comps, and drawer balances, are properly followed.
• Health & Safety Compliance:
• Conduct regular inspections of restaurant facilities to ensure compliance with health, safety, and sanitation standards.
• Staff Management & Development:
• Supervise and mentor non-management staff, providing guidance, training, and performance feedback.
• Develop work schedules and assign tasks to ensure operational efficiency.
• Lead recruitment efforts, including interviewing candidates and facilitating onboarding and training.
• Conduct performance evaluations and assist with corrective actions when necessary.
• Customer Service & Relations:
• Address customer concerns and complaints promptly to ensure customer satisfaction.
• Foster positive relationships with customers, staff, vendors, and corporate personnel.
• Assist in the resolution of operational issues and respond to inquiries related to food, beverages, and supplies.
• Administrative & Reporting Duties:
• Maintain accurate records of employee performance, disciplinary actions, and other HR documentation.
• Generate regular reports on restaurant performance, staffing levels, and operational issues for management.
• Ensure timely and accurate completion of administrative tasks, including scheduling, payroll, and correspondence.
• Operational Flexibility & Support:
• When necessary, step into roles such as food server, expediter, line cook, busser, or food runner to support restaurant operations.
• Oversee the preparation and service of food according to company standards for quality, safety, and presentation.
• Compliance & Standards:
• Ensure that the restaurant complies with all relevant federal and state regulations, company policies, and industry standards.
• Maintain a clean and organized work environment, ensuring that all equipment and supplies are properly stored and maintained.
• Other Responsibilities:
• Perform other duties as assigned to ensure the smooth operation of the restaurant.

Qualifications:

• Minimum of 1 year of relevant experience in a managerial or supervisory role within the hospitality industry.
• Strong leadership, interpersonal, and communication skills, with the ability to interact effectively with team members, customers, and vendors.
• Fluent in English (both spoken and written).
• Professional appearance and customer-friendly demeanor.
• Ability to work long hours, including split shifts, as required.
• Physical stamina to stand for extended periods and lift up to 25 lbs.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

BENEFITS WE OFFER

• Medical, Dental and Vision Coverage

• Discounted Meals

We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.