Student Services Administrator

Position Number: 004262 Functional Title: Student Services Administrator Position Type: Research Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: Housing and Residence Life provides safe, welcoming, and engaging residential communities where an experienced, innovative and responsive team of professionals encourages students to pursue academic excellence, personal growth, civic leadership and responsibility. Efficient, effective and accessible programs and services are provided by competently trained and reliable departmental teams in affordable, clean, comfortable, and sustainable facilities. Position Summary: This position serves as the Business Application Administrator responsible for administering, configuring, securing, integrating, and managing the lifecycle of mission-critical enterprise applications within the Student Services domain. This portfolio includes responsibility for StarRez, the campus housing system, as well as multiple applications used to deliver student services across the university. These include systems that support student engagement, conduct, care, housing, and related student service functions. The role partners closely with Housing and Residence Life, Student Affairs units, the Dean of Students, Campus Activities and Programs, ITS, vendors, and campus stakeholders to translate application and program process needs into scalable, secure, and well-governed functionality. System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may elevate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation. This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to university standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations). This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers. Employees assigned to support Housing and Residence Life are embedded with the department and are at times directly engaged in student-facing services. This involvement requires direct participation with Housing and Residence Life staff to understand operational needs and provide timely support for critical housing functions. The employee plays an active role in ensuring that major university events, such as student move-in, are successful by helping coordinate application readiness, troubleshooting issues, supporting communication and reporting needs, and partnering with departmental staff before, during, and after high-impact events. Through this embedded partnership, the employee helps strengthen service delivery, improve the student experience, and support the effective operation of Housing and Residence Life. Minimum Qualifications: Entry‑level with Masters or Bachelors and 0‑2 yrs experience or equivalent education/experience Preferred Qualifications: Bachelor’s degree from an appropriately accredited institution and two to four years of experience administering systems supporting student engagement, conduct, care, housing, and related student service functions, or an equivalent combination of education and experience. Demonstrated responsibility for system configuration, access management, integrations, and operational support. 5+ years of experience serving as an application administrator for StarRez On Campus Housing System or similar Student Housing platforms. Experience managing vendor relationships, integrations, audits, and system changes. Experience using reporting tools and technologies, such as Power BI. Recruitment Range: Salary commensurate with experience Org #-Department: Info Technology Services - 23101 Job Open Date: 09/30/2026 For Best Consideration Date: 10/06/2026 Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 30 Key Responsibility: Application Administration, Configuration, and Support Essential Tasks: Serves as the primary owner of the service platform, managing configuration, security, and core system setup. Designs and maintains workflows, automation, and data standards to support business processes. Leads ongoing improvements to streamline processes, reduce manual work, and improve data quality and user experience. Analyzes business needs and configures the system to support consistent, efficient processes across departments. Ensures system changes do not negatively impact integrations or downstream systems. Provides end-user support, troubleshooting, and guidance on system functionality. Develops reports and dashboards and supports data-driven decision-making. Works with stakeholders to ensure the application supports key metrics and business goals. Serves as backup administrator for other applications, as assigned. Percentage Of Time: 20 Key Responsibility: Change Management and Communication Essential Tasks: Evaluates updates, patches, and enhancements for system and integration impact. Assesses risks and ensures changes align with institutional standards. Communicates changes, coordinates testing, and minimizes disruption to users and business processes. Percentage Of Time: 20 Key Responsibility: Documentation, Training, and Knowledge Transfer Essential Tasks: Maintains clear documentation for system configuration, procedures, and user guidance. Ensures cross-training and knowledge sharing to support continuity. Develops and delivers training for users and stakeholders. Percentage Of Time: 15 Key Responsibility: Integrations and Vendor Coordination Essential Tasks: Manages integrations between service platform(s) and enterprise systems (e.g., SSO, ERP/SIS, data platforms). Works with technical teams to resolve dependencies and issues. Serves as the primary contact for vendors, including support, upgrades, and roadmap planning. Percentage Of Time: 15 Key Responsibility: Security, Audit, and Compliance Essential Tasks: Supports audits by maintaining documentation of access, configuration, and controls. Addresses audit findings and ensures timely remediation. Manages user access in accordance with institutional policies and security best practices. Physical Effort: Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f Work Environment: Inside - c #J-18808-Ljbffr University of North Carolina at Greensboro