Customer Service Associate

Customer Service Associate

We are committed to improving the lives of our clients and to providing amazing opportunities for our team members. Are you looking for the chance to help people and be part of something big? We'd love to get to know you!

Allume is an online styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can't get other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Redwood City, CA. We are growing fast and looking for amazing folks to join us!

We're looking for an enthusiastic, fashion-loving, detail-oriented Customer Service Associate to support our customer communications. Our ideal candidate is analytical with great follow-through, customer-focused with passion for helping people, and an entrepreneurial thinker who is always coming up with ways to improve things.

We work in an open environment and need you to be able to think big picture while handling the day to day workload. We all make changes to improve the business, and we all work as a team.

This position would start immediately.

Key Responsibilities:

• Resolve inbound customer contacts via email, text, and social platforms
• Identify customer issues and provide proactive solutions
• Communicate with our customers in a clear, concise, and positive tone
• Provide above and beyond service to every customer you interact with
• Stay up to date on internal process and policies
• Balance efficiency and speed with high level of service
• Work with Customer Service Manager to ensure proper service is being delivered
• Manage ordering throughput for clients — oversee successful throughput of client orders for clients across various retailers and communicate status updates.

Requirements:

• Customer obsessed and super friendly
• Tech savvy
• Ability to work remotely (must have reliable, high speed internet access)
• Laptop or desktop
• Interested in fashion
• Detail oriented — You pride yourself on carefully tracking all details, always following through, and not making mistakes. You like using Excel and Google Sheets. You like looking at a bunch of data and figuring out what it's telling you.
• Process-oriented — You like creating lightweight processes, learning from them, and figuring out how to improve next time.
• An entrepreneurial spirit. You like a challenge. You are ready to jump in, try, and learn. You are focused on making the business successful. You are focused on growing your own career.
• 2+ years of retail or customer service experience
• 1 year of E-commerce customer service experience (preferred)
• Open availability through the holidays
• Ability to work 25 - 40 hours per week
• Ability to work evenings and weekends is required

To apply contact View email address on click.appcast.io.