Part-Time Retail Sales Associate

Worksite Location 2001 4th St N, St. Petersburg, FL 33704 Schedule Requirements Evenings and weekend availability required. 9AM openings to 10PM closings. Schedules for opening, mid‑day, and closing shifts are needed. Role Overview Retail Sales Associates provide care and support to patients and customers. They serve as product and industry experts in our retail locations, delivering knowledge, exceptional service, and creating an inclusive environment where every visitor feels welcome. This role is with Surterra Wellness, a well‑known retail brand under the Parallel umbrella, a multi‑state cannabis company operating in Florida, Massachusetts, and Texas. Responsibilities Model best‑in‑class service that exceeds customer expectations and builds long‑term rapport. Provide customers and caregivers with expert cannabis recommendations, discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records. Accurately receive, prepare, and complete patient orders and sales using point‑of‑sale (POS) systems. Maintain accurate records of all activities, including customer records, in accordance with state regulations and local and federal agency requirements. Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance. Appropriately escalated customer conflict or complaint, fostering long‑term patient relationships and brand loyalty. Maintain cleanliness of the store on a daily basis. Required Experience and Skills Age 21 or over. High School Diploma or equivalent. Valid government‑issued photo ID. Flexible regarding work schedule, including evenings, weekends, and holidays. 1 year in retail or a related industry where customer service is critical. Proficiency operating a computer and office machinery. Strong attention to detail and ability to multitask and manage time effectively. Excellent communication and organizational skills. Ability to manage difficult situations and resolve them in a timely and professional manner. Microsoft Office Suite proficiency. Preferred Experience in the cannabis industry. Physical Requirements Must be able to remain in a stationary position for prolonged periods during the shift. Ability to assist with lifting stock and materials. Occasionally position oneself to retrieve product or material in the store throughout the duration of the shift. Success Traits Self‑motivated; micro‑managing isn’t fun for anyone. Roll your sleeves up and do the work; strategy is important, but getting stuff done matters. Fast and flexible; the industry changes constantly. Collaborative; work well with others. Creative thinker; the traditional solution isn’t always best. Benefits Employee discount. Balance and flexibility; paid time off, flexible work arrangements. Tuition reimbursement programs. Pet insurance. Equal Employment Opportunity We are an Equal Opportunity Employer. All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. #J-18808-Ljbffr Parallel