Customer Support Representative

Location: Onsite in Dalton, OH Schedule: MonFri, 8am-12pm Move Your Career Forward With Ryder! If you are up to the challenge, apply now to work for one of the largest and most respected names in logistics, transportation, fleet maintenance and supply chain services in the world! Summary The Customer Support Representative Flex is a pivotal role that centers around the efficient execution of customer orders, ensuring the achievement of volume targets, and delivering an outstanding customer experience. The incumbent will play a proactive role in communication with both internal and external stakeholders, addressing issues related to timely pickup and delivery, check calls, activity documentation, and fostering a professional workplace attitude in a dynamic, fast-paced environment. In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer: Comprehensive training and the ability to continue your professional development Regional and local Ryder resources to help guide and support as we grow this offering. The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide. 12 weeks of paid maternity leave. Additional day of Paid Time Off for Military Veterans. We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our customer's expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for you! You must be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize technology as part of your daily routine is crucial. In addition, you are the management and professional representative of the Ryder organization. If your work experience and/or education aligns with the requirements and responsibilities listed below, apply now! Essential Functions Develop and maintain strong customer relationships to maximize business potential. Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers. Proactively engage with internal and external customers on any applicable assignments. Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Effectively manage multiple assignments, prioritize tasks, and adapt to changing conditions and work assignments. Required Make timely decisions, build strong customer relationships, and communicate effectively through various mediums. Required Prioritize, structure, and schedule tasks to maximize effort, meet deadlines, and handle a busy work environment. Required Maintain composure under pressure, demonstrate flexibility, and exhibit self-drive to excel in a fast-paced setting. Required Qualifications H.S. Diploma/GED, Required Bachelor's Degree in business, logistics or supply chain, Required 1 year or more in relevant experience in customer service, supply chain, logistics, warehouse or industry related field. Required Proficiency in MS Office (Word, Excel, PowerPoint and Access. Advanced, Required Knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components. Intermediate, Required Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Job Category: Logistics Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: $20.00 Maximum Pay Range: $22.00 Benefits Information: For all full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.