Service Technician

Job Description

Job Description

Are you looking for a rewarding career in the security detention systems industry? We are seeking motivated and dependable Service Technician to join our growing team. If you enjoy hands-on work, problem-solving, and working with advanced security and Detention Locking Systems, we want to hear from you!

Position Summary

Service Technicians are responsible for troubleshooting, repairing, servicing, and installing security, and detention equipment while meeting project schedules, budget requirements, safety standards, and customer expectations.

Service Technician

• Independently perform installation, troubleshooting, and service work
• Apply technical knowledge to support daily operations and customer needs

Key Responsibilities

• Troubleshoot, repair, and install security electronics and networking equipment
• Install detention and low-voltage communication systems
• Read and follow written and verbal instructions
• Maintain safe and organized job sites
• Follow OSHA and customer safety requirements
• Safeguard company tools, equipment, and confidential client information
• Work effectively with team members, customers, and supervisors
• Report unsafe conditions and jobsite concerns immediately
• Complete assigned work with minimal supervision
• Travel between customer locations and project sites as required

Qualifications

Required

• High School Diploma or GED
• Ability to pass criminal background checks
• Basic math and communication skills
• 1+ year of experience installing low-voltage communication, security, or detention systems
• Ability to read, understand, and follow technical instructions

Preferred

• 2-4 years of experience in security and detention locking equipment installation or service
• 5+ years of experience for Senior and Lead-level candidates

Skills & Knowledge

• Understanding of basic construction techniques and practices
• Experience with detention locking systems
• Strong troubleshooting and problem-solving abilities
• Ability to work independently and make sound decisions
• Commitment to quality workmanship and safety

Physical Requirements

• Ability to stand, walk, bend, stoop, and work in various field conditions
• Ability to lift and carry up to 100-150 pounds
• Full range of motion in arms, hands, wrists, legs, and torso
• Ability to operate hand tools, power tools, forklifts, and other equipment
• Good vision, hearing, and manual dexterity

Work Environment

• Primarily customer and construction job sites
• Indoor and outdoor environments
• May involve tight, dusty, dirty, or physically demanding conditions
• Travel between project locations as needed