CRM Specialist

## CRM SpecialistApplylocations: CPG East Region #32399time type: Full timeposted on: Posted Todayjob requisition id: JR130767**Clayton HubSpot Services is seeking a detail oriented and analytical HubSpot Specialist to support the integrity and effectiveness of our HubSpot ecosystem!**The HubSpot Specialist serves as the first point of contact for incoming HubSpot support requests. This role is responsible for reviewing requests, resolving approved in scope issues, ensuring alignment with established standards, and routing work appropriately based on governance, risk, and ownership requirements. The role also helps maintain consistency across client portals and protects system quality by preventing unclear, incomplete, or noncompliant work from moving forward. This position plays a critical role in protecting system quality by preventing unclear, inconsistent, or noncompliant work from moving forward.**Essential Duties and Responsibilities:*** Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms, dashboards, views, and related system configurations, in alignment with approved standards.* Execute approved system changes, enhancement requests, and maintenance work submitted through the defined intake and ticketing process.* Support and maintain work across multiple client portals, currently eight, while preserving consistency, accuracy, and adherence to established standards.* Troubleshoot system issues, identify root causes, and resolve approved in-scope issues or route them for escalation when required.* Perform data cleanup, imports, validation, deduplication, and maintenance tasks using established rules and procedures.* Test completed work to confirm accuracy, expected behavior, and adherence to defined standards before release or handoff.* Maintain consistency across client portals by following approved naming conventions, build patterns, system structures, and governance requirements.* Document completed work, known issues, and relevant implementation details to support continuity, visibility, and handoff.* Identify requests or changes that introduce risk or require governance, architecture, integration, or release approval and escalate appropriately.* Partner with Clayton HubSpot Services leadership and support roles to ensure approved work is executed accurately and efficiently.**Qualifications*** Strong analytical skills and high attention to detail.* Ability to translate business needs into clearly defined requirements.* Comfortable working within a structured, governed system with defined boundaries.* Clear and effective written communication skills.* Ability to handle and prioritize multiple projects and fast-paced time-sensitive tasks at once.* Ability to identify patterns, inconsistencies, and opportunities for improvement.* Ability to travel within the U.S. to collaborate with colleagues, attend conferences or professional development workshops.**Education and/or Experience:** A bachelor’s degree (B. A.) from four-year college or university preferred. 1-2 years of experience in business analytics, systems and user support and data management. Experience working in the HubSpot ecosystem preferred.**Computer Skills:*** Microsoft Office 365* ERP software* CRM software**Certificates, Licenses, Registrations:*** Valid state driver’s license in good standing* Minimum state required automobile insurance.Business Unit -Mungo Homes### Our StoryThe Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to *Opening Doors to a Better Life*. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members.Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.Our success is in our team members – join our team and see how you can help us build a better tomorrow.### Clayton Home TeamAs a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow.### Clayton TechnologyAs a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.### Clayton Home Building GroupClayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. #J-18808-Ljbffr