Key Holder

Job Description

Job Description

ABOUT US

For over 40 years, Brahmin has been designing luxury handbags that spark confidence in the people who carry them. Our croc-embossed Melbourne leather has been our signature since our start in 1982 and is well-loved for its one-of-a-kind texture. It all starts with a design. Each product is thoughtfully engineered for fashion and functionality. Then we hit the road to source the finest materials from around the globe. Be a part of our Retail team to deliver an elevated customer experience across our store fleet while driving profitable, scalable growth.

ABOUT THE TEAM

You will report directly to the Store Manager and Assistant Store Manager, partnering closely to lead a dedicated staff of fellow key holders and sales associates. Together, this team fosters a collaborative, high-energy environment focused on exceeding daily sales targets. As a keyholder on this team, you will directly influence performance, champion a culture of shared success, and be eligible for a sales commission that rewards your ability to drive the store's financial growth.

YOUR IMPACT

As a Part-Time Key Holder, you will play a pivotal role in driving store success by owning sales goals and unlocking extra earning potential through our competitive commission structure. Partnering closely with management, you will deliver an exceptional luxury customer experience, execute visual merchandising directions, and directly manage, mentor, and recruit a high-performing sales team to shape a collaborative, result-driven selling culture.

WHAT YOU’LL OWN

Talent Management:  

• Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that support a positive work environment.
• Support the education of the store team fashion trends and product knowledge.
• Maintain two-way communication with the store Manager to stay abreast of company and store information and brand initiative, as well as inform the manager of 
  all store activities. 
• Ensure associates follow dress code and meet appearance standards that professionally represent the brand.
• Support an environment that positions Brahmin Leather Works as an Employer of Choice.
• Support effective on boarding and support learning opportunities.
• Provide basic direction to associates and appropriately delegate tasks.
• Support Store Manager with recruiting functions: Network and Recruit.
• Support Store Manger with developing talent: Ensure effective on-boarding.
• Provide timely coaching and feedback to associates when appropriate: Support the Store Manager with performance issues.

Sales and Service:  

• Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs and Customer Conversion.
• Use Company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for
  achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Assist in identifying 
  opportunities to maximize sales and ensure financial goals are achieved.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibits knowledge of industry trends and our competitions

Building Clientele:  

• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics
• Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local 
  business for store events.
• Take an active role in assisting the Store Manager to build store business.

Store Operations:  

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance with all company policies and procedures as well as local, state and federal employment laws.
• Support the planning and execution of Brahmin brand visual direction.
• Participate and lead special projects and other duties as assigned.

WHAT WE’RE LOOKING FOR

• Leads with integrity and enthusiasm to motivate total store achievement.
• Has a strong sense of drive, ambition and passion for selling ensuring the overall store business success.
• Must be outgoing and assertive with the ability to make store business successful.
• Ability to communicate professionally and in a timely matter with the Store Manager, customers, associates, and company partners.
• Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Ability to partner with management on store issues.
• Maintain professional appearance that reflects the brand.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• High School or General Equivalency Diploma (GED) required and 1-2 years of retail experience, luxury retail is preferred.

PHYSICAL REQUIREMENTS

Must be able to stand up to 100% of working time during a work shift standing and moving. This role involves constant moving, communicating, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description represents the physical activities, demands and working conditions an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities without posing undue hardship.

Brahmin Leather Works LLC is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We strongly encourage qualified candidates of all different backgrounds to apply.